Front Desk Agent

4 weeks ago

San Diego, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

Property Description:
The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego Convention Center, Margaritaville features 235 guest rooms as well as signature Margaritaville food and beverage concepts.

LandShark Bar & Grill is our 3 meal restaurant with garage style doors opening to the corners of 6th and J St. Serving guest favorites like the signature LandShark burger, fish sandwiches, tacos, and fresh salads, LandShark puts a contemporary twist on classic American beach fare. Coastal-inspired menus, live music, and views of downtown San Diego complete the breezy beach bar vibe.

5 o’Clock Somewhere, the largest downtown rooftop pool space with a hip lounge and dining area boasting live entertainment 5-7 days a week. The venue features 168 seats - 18 at the bar, and 150 seats with tables. On the poolside, there will be 42 pool chairs, including day beds and cabanas.

Overview:
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.

**Responsibilities**:

- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.

Qualifications:

- High school diploma or equivalent
- Prior cash handling experience necessary
- Exceptional communication skills
- Very good computer skills
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience in customer service is preferred
- Knowledge of hotel or resort operations is a plus

**Benefits**:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range: USD $20.00 - USD $21.00 /Hr.

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