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(Usa) Member Team Lead
3 months ago
**Position Summary...**
**What you'll do...**
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.
Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled.
Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
- **Health benefits** include medical, vision and dental coverage
- **Financial benefits** include 401(k), stock purchase and company-paid life insurance
- **Other benefits** include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
The hourly wage range for this position is $20.00 to $28.00*
- The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
**Minimum Qualifications...**
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older
**Preferred Qualifications...**
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
**Primary Location...**
7 Walmart Blvd, Hudson, NH 03051-5248, United States of America
