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Director of Housekeeping

4 months ago

Beverly Hills, United States Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.- EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
- ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.**Reference **:2024-5038**Your future, our legacy**:
**Hotel**:
The Beverly Hills Hotel

**Division & Department**:
Rooms - Housekeeping

**Job Title**:
Director of Housekeeping & Laundry

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Housekeeping & Laundry you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**What you'll get**:
As a Director of Housekeeping & Laundry at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

- Complimentary stays with breakfast included in all 9 Dorchester Collection hotels - stay once a year at each hotel
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
- Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
- Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
- Exclusive Access to a discount platform featuring 1000s of retailers
- Competitive Medical, Dental, Vision Benefit
- Competitive retirement scheme

As a Director of Housekeeping & Laundry at The Beverly Hills Hotel, your compensation will range between $138,000-$141,000 annually

**What you'll do**:
You’ll love what you do and take pride in delighting our guests:
A day in the life of our Director of Housekeeping & Laundry demands high levels of energy in order to keep up. They need consistency even though the days are never alike and creativity to tackle daily adventures. Listing all of the tasks that our Director of Housekeeping & Laundry would be lengthy but the list below is essential to know.

**Daily Operations**: Oversee and manage daily housekeeping and laundry operations, ensuring exceptional standards of cleanliness, organization, and guest satisfaction.
- Enhance and elevate NEXUS utilization from quality and quantity of information. Evaluate organizational chart to foster and support an environment of research, creativity, bespoke recognition and curiosity. Continually evolve and adapt based on changing guest/business requirements.

**Financial Management**: Handle all monthend financial requirements such as trial balance, accruals, checkbook maintenance, and P&L variance critiques. Attend all labor and revenue meetings to ensure financial goals are met.

**Guest Interaction**: Follow through on all guest comments, complaints, and other forms of communication. Evaluate Medallia, guest interview points, and other customer communication channels to create action plans and followups. Recognize all inhouse and VIP guests, building and strengthening relationships with our guests.

**Special Requests**: Address special requests involving personal preferences, specific room needs, and special occasions. Assign shift teams, side work, and stations to ensure our guests receive nothing but the best experience.

**Quality Control**: Prevent and correct imperfections and blemishes that tend to come up. Correct any issues that arise. Ensure that all rooms and public areas are maintained to the highest standards of cleanliness and organization.

**Staff Management**: Foster a positive and productive work environment, ensuring high staff morale through effective communication, recognition, and professional development opportunities.
- Adopt a strength based deployment approach to leverage natural team talents. Follow through on all guest comments, complaints and other forms of communication.

**Attention to Detail**: Ensure meticulous attention to detail in all housekeeping activities. Conduct regular inspections to maintain high standards and id