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Commercial Technician
3 months ago
**Precision Door Service (an Award-Winning Garage Door Organization)**
**Career Opportunity for - Commercial Overhead Door and Gate Technician**
**Do you have a passion to provide solutions?**
**Are you willing to upgrade your skills as a technician?**
**Are you looking to take your career to the next level?**
**Who are we?**
At Precision Door Service we are committed to providing excellent service to our customers and our diverse workforce is the backbone of our operations. Precision Door Service provides residential and commercial garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors every day - nationwide. We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction. We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500. Multiple franchises with the Angie's List Super Service Award. Our business is operational 24/7, every day of the week.
**What is the purpose of this Job?**
The **Commercial Overhead Door and Gate Technician **will service and install overhead garage doors and gates with a focus on quality, safety, and the ability to provide excellent customer service. You will be responsible for the installation, maintenance, and repair of commercial garage doors and related systems. This role requires a blend of technical expertise, customer service skills, and the ability to work independently. We provide work year-round, a truck, and all the support needed to excel in this position. Leads are booked by our Call Center for customers who have a real need to replace, service, install, or repair their gates, overhead doors, and openers. You are dispatched to solve Customer’s problems and take care of their needs and wants with our great products, training, and warranties. You will also assist the General Manager in achieving financial targets, ensuring customer satisfaction, and maintaining operational efficiency.
**Why join us?**
**Our Vision**- To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.
**Our Mission**- To establish Precision Door Service as the public standard and national household name in garage door repair service.
**Our Values** - Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.
- Install, repair, and upkeep commercial doors, gates, operators, rolling steel doors, access control systems and related systems.
- Perform routine inspections to verify the optimal functionality of commercial garage door systems.
- Diagnose and troubleshoot issues with garage door systems, identifying root causes and implementing effective solutions.
- Communicate efficiently with customers and team members to ensure satisfaction and on-time project completion.
- Attend and actively participate in mandatory safety meetings and training sessions.
- Maintain a suitable level of product knowledge for the offered product range.
- Ensure all scheduled work is completed to customer satisfaction and promptly address any issues or concerns.
- Prepare the truck for operation by ensuring it is fueled, serviced, and ready at the beginning of each workday.
- Daily restocking of the truck with appropriate service materials.
- Assist in loading and unloading trucks when required.
- Maintain accurate timecards through the company's payroll software for precise record-keeping of worked hours.
- Undertake various secondary support tasks as requested by the General Manager.
- Conduct safety checks and adhere to safety protocols to sustain a secure working environment.
- Maintain accurate records of installations, repairs, and maintenance tasks.
- Complete service reports and communicate job details to relevant stakeholders.
- Collaborate with sales and customer service teams to ensure seamless communication and customer satisfaction.
- Provide technical input during project planning and estimation.
**Qualifications -**
- High school diploma or GED; supplemented by overhead garage door experience, preferably in sales, installations, and repairs.
- Strong knowledge of commercial garage door systems and equipment.
- Strong mechanical and technical skills and ability to work with power tools.
- Experience in welding, torching, fabrication, electrical troubleshooting, and low-voltage wiring.
- Demonstrated sales experience closing deals directly with customers, preferably in the garage door industry.
- Excellent Customer Service Skills
- Honesty and dependability -willingness and ability to show up for work
- Must possess a current valid driver’s license and clean driving record.
- Must be able to pass a standard drug test.
- Must be able to pass
