Technical Support Specialist

3 weeks ago

Glendale, United States RTA, The Fleet Success Company Full time

Do you have a passion for helping people discover solutions to their problems? Do you geek out when talking about networks and security? Do you get excited learning about new tech? Do you love working with people and serving their needs? Do you get a thrill finding that one last missing piece of the puzzle? If so, keep reading

The Customer Support team at RTA is looking for a Support Engineer. This role is responsible for the escalated support cases. This role balances great people skills with deep technical knowledge, including Firewalls, Windows Error logs, Windows Server setup, Citrix configuration, Crystal Reports, SQL Scripting, PowerShell Scripting and Entry level Cyber Security. The role will also assist customers with our API setup and would require Javascript knowledge.

**What We’re Looking For**

Someone who:

- Feels at home working in a Customer Support team. This means you are not afraid to mix it up or be held accountable by the team and are willing to hold them accountable as well. People with trust issues need not apply.
- Passionately cares about our clients and the jobs they do. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day.
- Puts the needs of the client and the team before their own.
- Is willing to lift boxes, clean floors, and hold doors if that is what it takes to get something done.
- Loves to learn, grow, and stretch themselves through goal setting and daily habits.
- Thinks of themselves less, while not thinking less of themselves.
- Is constantly looking for more: more to learn, more to do, and more opportunity.

Does this sound like you? Let’s talk

**Key Results Areas (aka the Job Outcomes)**
- Follow proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern
- Provide timely resolution of customer issues
- Effectively educate customers on product use and assist them in fully utilizing available features to improve
- Maintain effective call ownership by ensuring contact with ongoing issues and managing open items
- Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
- Provide support for advanced skill sets and customer issues
- PowerShell Scripting
- Windows Server Management/setup
- Tablet setup and troubleshooting
- Draft and edit knowledge base articles.
- Utilize resources and tools as needed to help take over and resolve difficult issues

Feeling confident that this is in your wheelhouse? Let’s put that to the test

**The Bottom Line**

You’ve made it this far, so congratulations We are really looking for people who are ideal team players, with an almost frightening intensity around customer service, and a passion for working with fleet professionals.

Total compensation for the role is between $60k and $80k. This is a full time, in office role.

**About Us**

Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other’s company. We offer some pretty unique perks and benefits, as well as all the standard ones.

Coming from the east side? You’ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.

If all of this sounds like you, and your type of company, then click apply Seriously, we’ve asked you three times, and you are still reading. Maybe these aren’t the droids you’re looking for?

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift

**Experience**:

- IT support: 2 years (preferred)

Ability to Relocate:

- Glendale, AZ 85308: Relocate before starting work (required)

Work Location: In person

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