Data Center Technician

4 weeks ago

Ballston Spa, United States Vortalsoft Full time

We are looking for a self-motivated, dedicated individual who is ready to put their technical skills to work in a fast-paced, customer-focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)

Pay: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Work setting:

- In-person
- Office

**Experience**:

- Data center Technician: 1 year (preferred)
- Hardware Break-Fix: 1 year (preferred)
- Servers: 1 year (preferred)

License/Certification:

- A Driving Licence (preferred)

Ability to Relocate:

- Ballston Spa, NY 12020: Relocate before starting work (required)

Work Location: In person

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