Anthropologie Store Manager
1 month ago
**Location**:
This position is located at 180 El Camino Real, Palo Alto, California, 94304 United States Role Summary:
The Store Manager leads the team to drive sales by taking an omni-channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of creativity, collaboration, innovation, and trust.
Role Responsibilities:
Customer Experience
- Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
- Utilizes service indicators and scheduling strategies to empower and reinforce a service and selling culture; motivates key leaders to cultivate customer relationships through styling services and store events
- Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
- Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
Leadership + Team Management
- Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
- Develops a proactive talent strategy and interviews regularly to build an external network of talent to add different perspectives and experience to the team
- Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful and equitable onboarding for all new hires to drive a strong brand, customer and store connection
- Prioritizes team growth by effectively scheduling time allocated for development; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities
Visual + Business Operations
- Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
- Assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
- Guides and supports the creative process to ensure timely and effective execution of visual merchandising and display priorities
- Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience
Communication + Relationships
- Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
- Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
- Provides store and product insights related to the customer experience and communicates to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas
Role Qualifications:
- Anthro brand fan
- 5+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks:
Pay Range: USD $85,000.00 - USD $100,000.00 /Yr. Anthropologie Wage Transparency:
To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range. EEO Statement:
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