Service Delivery Manager
4 weeks ago
Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
**_ The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement._**
**Responsibilities**:
- Financial Performance
Manages expenses, analyzes asset performance and expenditures
- Customer Satisfaction
- Meets regularly with customer contact and other member of the customer's management team
- Recommends service enhancements based upon knowledge of customer's business strategy
- Maximizes proprietary Quality Management utilization through service quality metrics reviews
- Employee Engagement
- Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
- Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking,
- Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity
- Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
- Oversees training and provides development opportunities
- Effectively balances resources to maximize productivity and efficiency
**Qualifications**:
- Undergraduate degree preferred
- Proven leadership experience required; minimum 2 years managing at least 5 employees
- Minimum 2 years experience in print operations (knowledge of pre-press and file preparations a plus)
- Experience in Mail Services preferred, Digital Mail familiarity
- Management experience in multi-service environment
- Effective customer relationship building skills
- Effective written and verbal communication skills; proven analytical skills
- Excellent planning, prioritization and organizational skills
- Proven experience in high volume/fast paced environment
- Ability to resolve issues without management supervision required
- Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue
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