Experienced Veterinary Customer Service

3 weeks ago

Township of Brick, United States Veterinary Innovative Partners Full time

Adamston Veterinary Clinic is seeking an experienced, dedicated and customer-focused veterinary receptionist to join our team. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

**About our Clinic**: Welcome to our bustling haven of pet care nestled in the heart of rural New Jersey, just a stone's throw away from the soothing embrace of the Atlantic Ocean. At our practice, the rhythm of our day beats in harmony with the sun, Picture this: a dedicated team, seasoned with years of experience, stands ready to greet you and your furry companions. In our world, efficiency meets compassion, as we understand the importance of catering to the needs of both pets and their human counterparts. Come, be a part of our extended family, where the sea breeze carries tales of well-being, and every wagging tail is a testament to our commitment to exceptional pet care.

**Responsibilities**:

- Client Interaction and Communication:

- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Check-In and Check-Out Procedures:

- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Administrative Tasks and Record Keeping:

- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
- Handle administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in the practice management software.
- Client Education and Support:

- Provide basic information about preventive care, vaccinations, and medications.
- Assist clients with completing forms, explaining treatment plans, and addressing concerns.
- Team Collaboration:

- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
- Assist in coordinating appointments, procedures, and special requests.

**Qualifications**:

- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

**Benefits**:

- Competitive salary based on veterinary reception experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across nine states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

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