Patient Experience Coordinator

2 weeks ago

Colchester, United States Northeastern Reproductive Medicine Full time

**Background & Purpose of the Job**

**What You’ll Do**

Administrative Operations
- Greet and check-in patients, ensuring all patients feel welcomed and supported during their visit.
- Open and close the clinic on assigned days.
- Managing incoming faxes, distributing appropriately to team members.
- Assist with managing the daily schedule.
- Maintain the reception area, keeping it clean and free of clutter.
- Retrieve postal mail, scanning documents and directing to team members.
- Carries out administrative duties such as filing, typing, copying, scanning, etc.
- Provide administrative support to ensure efficient operation of our busy front office.
- Perform other clerical tasks as needed.

BILLING OPERATIONS
- Assist with responding to patient billing inquires.
- Provide education about the financial process to patients.
- Generate treatment estimates in a timely manner.
- Assist with insurance verifications & prior authorization submissions.
- Collect co-pays & treatment cycle payments prior to services.
- Enter credit card payments into payment tracking system.
- Provide overall billing support to ensure efficient operation of our financial office.
- Perform other billing tasks as needed.

**You love to win and have fun doing it**: Models success and fulfillment, achieves satisfaction by helping others. Leads with empathy, kindness, and compassion.

**You’re a culture & change champion**: Exceptional interpersonal skills with the ability to relate well, communicate effectively, and interact with all levels of management, employees, and patients.

**What You Need to Succeed**
- High School diploma, college degree preferred but not required
- Experience with patient care or customer service
- Organized, detail oriented and ability to multitask
- Financial information systems, medical billing and accounts receivable experience is a plus
- Possesses excellent verbal and written communication skills to clearly communicate process and payments required.
- Basic computer, telephone, copier, scanner, and fax machine skills a must
- Experience with EMRs a plus
- Enjoys working in a collaborative team environment

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance

Healthcare setting:

- Clinic
- Medical office
- Private practice

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Colchester, VT (required)

Ability to Relocate:

- Colchester, VT: Relocate before starting work (required)

Work Location: In person

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