Technical Implementation Manager

1 month ago

Austin, United States Kaseware, Inc. Full time

**JOB DESCRIPTION**

**Job Title**: Technical Implementation Manager

**Location**: Remote (must be located in Austin, Texas area)

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as a Technical Project Manager. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

As part of our project management team, as the Technical Implementation Manager you will create detailed plans to implement complex systems and solutions. You will oversee the project from the initial scope assessments all the way to roll out and monitoring. You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives. Your role encompasses facets of project management, client communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. This is a senior-level position, and our ideal applicant has considerable professional experience in a project management role. You also need to have the proven capability to lead teams and manage multiple groups.

**Job Type**: Full-time

**Responsibilities and Duties**:

- Solution with the client to develop processes and procedures to meet the customer use cases and requirements
- Implement complex systems and solutions in support of organizational objectives
- Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
- Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
- Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
- Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
- Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
- Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
- Engage with executive stakeholders and participate in steering committees
- Liaise between technical and non-technical teams to translate operational needs into technical solutions

**Required Education**: Bachelor’s degree in engineering, computer science or related field, or equivalent work experience (preferred)

**Required Skills**:

- Extensive leadership experience and strong teaming abilities
- Excellent problem-solving skills
- Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
- Full understanding of software development lifecycle and best practices
- Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

**Required Experience**:

- Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development

**Preferred Experience**
- Job experience in public safety, law enforcement, CAD, and/or RMS

**Other Requirements**:

- Language:English

**Benefits**:

- Competitive salary and bonus program in an entrepreneurial environment.
- Excellent health, dental, and vision insurance (70% company paid).
- Unlimited paid time off plan plus paid holidays.
- 401k with company matching.
- Salary range: $110,000-$140,000/year

About Kaseware:
Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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