Head of Technical Account Management
3 weeks ago
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, France, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.
The impact you will have
We are seeking a world-class customer-focused leader for our Technical Account Management team. This team is the driving force behind Sonar’s premium post-sales experience for all customers globally.
As the Head of Technical Account Management, you will be the visionary and innovative leader behind all planning, building, recruiting, hiring, and interaction with our top customers globally. Under your leadership, the team will provide best practice guidance, identify technical inhibitors preventing value realization, and act as the single point of contact for all things SonarSource after onboarding is complete.
On a daily basis, you will
- Design, implement, and iterate on a comprehensive post-sale technical account management strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating success materials, and optimizing processes to help customers realize the value in their purchase of Sonar as quickly as possible.
- Recruit and lead a high-performing team of Technical Account Managers. Provide coaching and support to ensure the team delivers an exceptional experience to our customers.
- Architect and design playbooks for standard, repeatable processes, including health checks, business reviews, success planning, and customer training.
- Develop and implement strategic plans to enhance customer satisfaction, retention, and account growth.
- Drive the adoption and successful implementation of SonarSource products within customer environments.
- Establish clear retention goals and processes for account management to ensure alignment with business objectives.
- Represent the customer's voice by collaborating closely with product, sales, marketing, and customer support teams to ensure alignment on onboarding processes, product enhancements, and customer feedback loops.
- Leverage data to drive initiatives to enhance the post-sale experience, streamline processes, and increase customer satisfaction and retention.
- Build strong relationships with key customers, understand their needs, and advocate for their success within the company. Act as a trusted advisor and strategic partner during the adoption and consumption process.
The skills you will demonstrate
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
- Excellent leadership and people management skills with experience in building and motivating high-performing teams.
- Strong understanding of developer tools, software development lifecycle, and technical concepts.
- Proven track record of success in leading technical account management teams in a B2B SaaS or developer tools company.
- Strategic thinker with the ability to develop and execute success plans to drive customer adoption, retention, and growth.
- Analytical mindset with the ability to leverage data to drive insights and decision-making.
- Exceptional communication and interpersonal skills with the ability to influence and collaborate cross-functionally.
- Bachelor’s degree in Computer Science, Business, or related field; MBA or equivalent experience preferred.
-
Head of Technical Account Management
17 hours ago
Austin, United States SonarSource Full timeAt Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific. We have a dynamic culture with employees...
-
Austin, United States LawnStarter Full timeLawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services. Our company is flourishing at an incredible pace, profitable and...
-
Austin, United States LawnStarter Full timeLawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services. Our company is flourishing at an incredible pace, profitable and...
-
Head of Technical SEO and SEO Product Management
2 weeks ago
Austin, United States LawnStarter Full timeDescription LawnStarter is the leading on-demand platform for lawn care, landscaping, and home services in the US, and our vision is to be the one-stop shop for all home services. Over the past 10 years, we’ve expanded into hundreds of metro areas, acquired our biggest competitor, and have recently become profitable solidifying our leadership in the...
-
Technical Account Manager
2 weeks ago
Austin, United States LogicMonitor Full timeWhat You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine...
-
Technical Account Manager
3 days ago
Austin, United States LogicMonitor Full timeWhat You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine...
-
Head of Technical SEO and SEO Product Management
3 weeks ago
Austin, United States LawnStarter Full timeLawnStarter is the nation's leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.Our company is flourishing at an incredible pace, profitable and...
-
Technical Account Manager
6 days ago
Austin, United States Braze Full timeAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...
-
Technical Account Manager
3 days ago
Austin, United States Braze Full timeAt Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and...
-
Head of Technical SEO and SEO Product Management
1 month ago
Austin, United States LawnStarter Full timeDescription LawnStarter is the leading on-demand platform for lawn care, landscaping, and home services in the US, and our vision is to be the one-stop shop for all home services. Over the past 10 years, weve expanded into hundreds of metro areas, acquired our biggest competitor, and have recently become profitable solidifying our leadership in the space. ...
-
Head of Technical SEO and SEO Product Management
3 weeks ago
Austin, United States LawnStarter Full timeDescriptionLawnStarter is the leading on-demand platform for lawn care, landscaping, and home services in the US, and our vision is to be the one-stop shop for all home services. Over the past 10 years, we’ve expanded into hundreds of metro areas, acquired our biggest competitor, and have recently become profitable solidifying our leadership in the...
-
Head of Technical SEO and SEO Product Management
2 months ago
Austin, United States LawnStarter Full timeDescriptionLawnStarter is the leading on-demand platform for lawn care, landscaping, and home services in the US, and our vision is to be the one-stop shop for all home services. Over the past 10 years, we’ve expanded into hundreds of metro areas, acquired our biggest competitor, and have recently become profitable solidifying our leadership in the...
-
Sr. Manager, Technical Accounting
2 weeks ago
Austin, United States SailPoint Technologies Holdings, Inc. Full timeLooking to make an impact? Work on a team that emphasizes collaboration and innovation? At SailPoint, we believe our success is directly tied to our corporate culture. Our Core Values, affectionately also known as the "Four I's": Innovation, Integrity, Impact, and Individuals inform the work we do here at SailPoint. Because they are independent of scale,...
-
Sr. Manager, Technical Accounting
2 days ago
Austin, United States SailPoint Technologies Holdings, Inc. Full timeLooking to make an impact? Work on a team that emphasizes collaboration and innovation? At SailPoint, we believe our success is directly tied to our corporate culture. Our Core Values, affectionately also known as the "Four I's": Innovation, Integrity, Impact, and Individuals inform the work we do here at SailPoint. Because they are independent of scale,...
-
Technical Account Manager
4 days ago
Austin, United States LightEdge Solutions Full timeLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions...
-
Technical Account Manager
3 days ago
Austin, United States LightEdge Solutions Full timeLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions...
-
Technical Account Manager
3 weeks ago
Austin, TX, United States Adobe Systems Full timeOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Associate Technical Account Manager
1 week ago
Austin, United States Pluralsight Full timeJob Description: About Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world. Working at Pluralsight At Pluralsight, we believe everyone should have the opportunity to build progress through...
-
Associate Technical Account Manager
2 days ago
Austin, United States Pluralsight Full timeJob Description: About Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world. Working at Pluralsight At Pluralsight, we believe everyone should have the opportunity to build progress through...
-
Austin, United States StevenDouglas Full timeTitle: Manager/Senior Accountant of SEC Reporting and Technical Accounting Work location: Austin, TX (On-Site Daily), North Austin CPA Strongly Preferred The Role We are seeking for an experienced Manager/Senior Accountant of SEC Reporting and Technical accounting. This position is critical in assisting with SEC reporting, technical accounting, equity...
