Csr - Customer Service Representative

5 days ago


Compton, United States TRENCH SHORING COMPANY Full time

Trench Shoring Company is hiring a Customer Service Representative (CSR) to join our team. Customer Service is at the heart of everything we do at Trench Shoring. As a company, we are focused on the safety and success of our employees and customers.

The Customer Service Representative (CSR) is the liaison between our sales team and customers to ensure equipment rental orders, deliveries, and returns are completely successfully. CSR’s act in a consultative capacity answering customer questions over the phone, and providing suggestions for equipment orders.

Previous experience in Customer Service is preferred. Must be able to multi-task, taking customer phone calls while inputting information into Trench Shoring customer databases.

DUTIES AND RESPONSIBILITIES:

- Provide excellent customer care to all customers; ensuring orders are completed timely, efficiently and accurately.
- Input orders in the Trench Shoring Database for order creation and tracking, take incoming customer calls regarding inventory availability and order status.
- Work directly with branch management and customer service teams in other branches to locate hard to find inventory, and trouble shoot difficult orders.
- Perform work in a manner consistent with all company policies and safety rules.
- Maintain knowledge of equipment, remain available to answer customer questions or address concerns accurately, and seek additional input from direct manager or teammates as needed.
- Communicate consistently with customers and inform of delays that may affect delivery or pick-ups of equipment. Schedule transfers or deliveries from other branches when necessary.
- Ask open ended questions, listen and understand customer needs.
- Participate in meetings and company-sponsored training programs as required.
- Perform other related duties as assigned.

QUALIFICATIONS:

- High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelors degree is preferred.
- Computer skills required: Equipment rental software, Customer Relationship Management (CRM) System, Microsoft Office Suite.
- Other skills required:

- 2-5 years relevant work experience.
- Good teamwork skills.
- Desire to work in an environment rewarding strong ethical standards and

conduct
- Must be eager to learn and be taught.
- Ability to quickly absorb information and put learning into action.
- Exceptional multitasking skills required.
- Bilingual in Spanish and English a plus.
- Strong interpersonal, verbal, and written communication skills.
- Time management skills to prioritize and meet deadlines.
- Strong Customer orientation and high sense of urgency for problem resolution.
- Demonstrated ability to anticipate and solve practical problems.
- Adaptable to change.
- High accuracy in work, attention to details.

Curious about working for Trench Shoring Company?

Pay: $22.00 - $33.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance

Experience level:

- No experience needed

Shift:

- 10 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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