Community Support Services Manager

2 months ago

Milwaukee, United States Down Syndrome Association of Wisconsin Full time

**Community Support Services Manager**

**Location: Southeastern Wisconsin (50% remote, 50% travel through SEW) Must reside in Southeastern Wisconsin**

**Status: Full Time (40 hours per week)**

**Salary: DOE**

**FLSA Status: Exempt**

The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through _awareness, education, information, programs, services, and the exchange of ideas and experiences._

DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Community Support Services Manager in Southeastern Wisconsin. The Community Support Services Department provides direct support services for our 1:1, Small Group Services and employed participants. The Community Support Services Manager will provide direct supervision of Community Support Services Support Staff and Case Coordinators. The Community Support Services Manager will provide community-based services when necessary.

The Community Support Services Manager will have an important role in all aspects of onboarding, training, management, and professional development. The Community Support Services Manager will work in partnership with Case Coordinators, Employment Services and other important team members to maintain the quality and fidelity of services. The Community Support Services Manager will also conduct monthly meetings and ongoing educational training. Lastly, the Community Support Services Manager will ensure staff are serving our consumers with respect and compassion.

The Community Support Services Manager will be the main point of contact for all Community Support Services staff. Supervising staff as well as providing an open door policy to all staff within the Community Support Services Department.

The ideal person for this role will be someone who is passionate about servant leadership and is dedicated to empowering individuals with diverse abilities to live independent and fulfilling lives. This person should have excellent organization and prioritization skills to assist staff on all levels of the Community Support Services Department.

To complete this job well, the Community Support Services Manager must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Case Management System. This individual should have a thorough understanding of MS Office/G Suite products. Experience with a participant management system and a time tracking/scheduling system is a plus.

**Essential Functions and Responsibilities**

**Scheduling and Oversight**
- Maintain best practices and standard operating procedures for Support Services staff.
- Work in partnership with all Southeastern Wisconsin Coordinators and Employment Services by fulfilling support requests, changes, and maintaining participant waitlists.
- Communicate with all staff to ensure consistent, quality services
- Manages Master schedule and billing codes.
- Compile monthly reports for the department.
- Serve as support when necessary.

**Staff Hiring, Onboarding, Training, and Management**
- Determine the needs of the department and hire accordingly.
- Play an integral role in onboarding all new Support Services staff.
- Directly supervise Community Support Services staff, including providing regular feedback and completing annual performance reviews.
- Work with Community Support Services staff individually to put together a professional development plan, according to their goals.
- Conduct ongoing educational training for all Community Support Services staff.
- Provide support and oversight for staff scheduling.
- Review and analyze time sheets.
- Set monthly meetings with all Southeastern Wisconsin Support Services Staff to provide department-specific news/updates as well as company-wide information.
- Provide on-site training when applicable.
- Other duties as assigned.

**Qualifications**

**Education/Experience**
- A bachelor’s degree in a related field is preferred but not required.
- 4+ years working with families and clients with diverse abilities.
- Experience working with DVR, IRIS, and Family Care and Children’s Long Term Support preferred.
- Experience modifying or breaking down tasks for individuals.
- Supervisory experience is required.
- Experience working in a fast-paced, time-sensitive environment.
- Applicants must have a valid driver’s license and an insured vehicle.
- Applicants must pass a caregiver background check that meets State of Wisconsin requirements.

**Interpersonal**
- Must be a sensitive and mature individual who is able to relate well to adults.
- Demonstrates warmth, insight, interest, and respect for persons with disabilities.
- Willingness to acce

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