IT Support Specialist

4 weeks ago

Warwick, United States Secure Future Tech Solutions Full time

Are you looking for a place to work with ZERO drama, egos, hidden agendas or corporate politics? Do you want to feel appreciated for your skills and hard work instead of having your ambition and drive sucked out of you with all the B.S. you have to deal with?

If so, read on.

**Secure Future Tech's Mission**: To provide expert technology guidance to the SMB market, through a professional partnership that provides a solid foundation to secure and grow their businesses.

We are currently seeking a full-time **IT Support Specialist Level 3 Rock Star** to join our stellar team who aligns with our mission, is passionate about IT and cybersecurity, and helping small to medium size businesses reach their highest potential.

The role of the **IT Support Specialist Level 3** is to deploy and maintain efficient and secure networks for our clients. You will also act as a Mentor to assist our team in troubleshooting and resolving client requests.
- Preferred: AS or BS Degree in Computer Science or Information Systems or related field.
- Minimum of 3 years of network-related project management experience including hands on troubleshooting, system administration, network management, or other IT roles.
- Continuous updating and expansion of your skills and training. Adaptability in information technology is key.
- Ability to troubleshoot and resolve technical problems for users remotely and onsite, working directly with customers who have limited technical expertise.
- Ability to write and communicate clear and detailed instructions and documentation for customers and co-workers.
- Extensive knowledge and experience in network configuration and network security. Including configuration and management of network switches, WiFi, firewalls, VPN, DNS, and routers. Sonicwall and Cisco a plus.
- Experience in the setup and management of Virtual and Cloud based environments including VMware, Hyper-V, and Azure.
- Must be able to independently coordinate and manage projects for customers while communicating internally. Includes migration of legacy systems and configuration of new systems in both physical and virtual environments.
- Experience in streamlining existing EDR/MDR tools to quickly identify and remedy cyber-security related issues.
- Google Workspace/Admin knowledge.

**Professional Skill Requirements**:

- Highly motivated individual with a desire to contribute to the success and direction of the team.
- Time Management skills to prioritize tasks and manage workloads, ensuring timely and efficient resolution.
- Provide excellent customer service to end-users internal and external, including troubleshooting technical issues and explaining solutions in non-technical terms.
- Ability to work independently as well as work as part of a team.
- Critical thinking and problem solving.
- Meticulous attention to detail and ensuring accuracy when creating documentation.
- Ability to provide off-hours coverage and willingness to be on call.

**Desired Combination of Certifications**:

- CompTIA A+, Network+, Security+
- Azure Fundamentals AZ900, Azure AI Fundamentals AI900, Security, Compliance, and Identity Fundamentals SC900, Azure Administrator Associate AZ104, Azure Network and Security
- Microsoft 365 Fundamentals and/or Administrator.
- Project Management PMP

Pay: $60,000.00 - $75,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance

Experience level:

- 3 years

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Help desk: 3 years (required)
- Microsoft Windows Server: 3 years (required)

Ability to Commute:

- Warwick, RI 02886 (preferred)

Ability to Relocate:

- Warwick, RI 02886: Relocate before starting work (preferred)

Work Location: Hybrid remote in Warwick, RI 02886

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