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Support Analyst
4 months ago
Evaluates service requests to ensure adherence to standards and processes.
Identifies and resolves simple to medium complexity incidents and production problems.
Understands and completes simple to medium complexity service requests such as job abends, break-fixes, data record errors etc. Performs root cause analysis for simple to medium complexity issues.
Trains junior support analysts to help their growth within the team.
Contributes to update and enrich the knowledge error database (KEDB).
Investigates and identifies problems and user requirements.
Monitors and analyzes supported services to identify opportunities for improvement and recommends solutions.
Diagnoses and resolves issues in medium to complex programs (such as ABAP), perform minor enhancements and select appropriate user-exits.
- Must be proficient in SQL and creates SQL queries for mass upload.
- Can write medium to high complexity SQL queries
- Coordinates with process teams on functional specifications for minor enhancements.
- Might have worked as a contributing member of team in at least 1 or 2 mid to large-sized support projects
- Is knowledgeable of and complies with customer internal ITIL processes and policies in day to day activities.
- Should be aware of basic information security awareness protocols, software security in the SDLC lifecycle, and OWASP Top 10 concepts.
- Education Requirements: Bachelors B.E./ B.Tech / BCA; Masters M.Tech / MCA;
- Computer Science specialization highly desirable
- Certifications preferred :ITIL Foundation
**Must Have**
- Detailed Knowledge of Apparel Magic Desktop 12
- Experienced in FileMaker Pro
- Versed in FileMaker Pro script language
**Nice To Have**:
Understanding of the Apparel Industry and Order Management Processing
**Job Types**: Full-time, Contract
Pay: $40.00 - $60.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Application Question(s):
- Detailed Knowledge of Apparel Magic Desktop 12
- Experienced in FileMaker Pro
- Versed in FileMaker Pro script language
**Education**:
- Bachelor's (required)
License/Certification:
- ITIL Foundation (required)
Work Location: In person
