Guest Service Representative

1 week ago

Riverview, United States Fairfield Inn & Suites Tampa Riverview Full time

**Benefits for full-time associates**
- 2 weeks of vacation pay your first year
- 4 sick days/year
- 2 hours paid volunteer time/month
- Holiday pay
- Medical, dental, and vision insurance plan options
- Short term disability, long term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".

**Responsibilities**
- Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Set wake up calls in an efficient, warm and friendly manner.
- Answer all incoming phones in three or less rings.
- Create, confirm, and make changes to reservations for guests.
- Review account and charges and payment information with guests during the checkout process.
- Answer inquiries pertaining to hotel amenities and facilities
- Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
- Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
- Complete all required tasks and reports on the shift checklist.
- Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
- Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
- Creates works orders for maintenance using our work order tracking system.
- Maintain the cleanliness and organization of the hotel lobby and front desk area.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

**Qualifications**
- Minimum of 1 year of experience in customer service.
- Excellent verbal and written communication skills.
- Must have proficient computer and keyboard skills.
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Occasional carrying and lifting of items up to 15 pounds.
- Ability to work a flexible schedule to include weekends and holidays.
- Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws._

  • Guest Services Representative

    1 month ago

    Riverview, United States Uptown Suites Full time

    The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not pres Guest Service, Representative, General Manager, Guest, Operations, Retail, Skills

  • Guest Services Representative

    1 month ago

    Riverview, United States Nothing Bundt Cakes Full time

    Position Summary: To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements: * Possess a strong sense of teamwork * Ability to follow...

  • Guest Service Representative

    3 weeks ago

    Riverview, United States Fairfield Inn & Suites Tampa Riverview Full time

    Benefits for full-time associates2 weeks of vacation pay your first year4 sick days/year2 hours paid volunteer time/monthHoliday payMedical, dental, and vision insurance plan optionsShort term disability, long term disability, and life insurance plan options401k retirement planDiscounts on hotel rooms worldwideDirect deposit payrollAs a family-owned business...

  • Guest Service Agent

    1 month ago

    Riverview, United States Auro Hotels Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST02534 Showing 1 location **Job Details** **Description** **Job Purpose** The Beautiful Springhill Suites Downtown Charleston is seeking an experienced and dedicated Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to...

  • Guest Service Agent

    1 week ago

    Riverview, United States Auro Hotels Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST02534 Showing 1 location **Job Details** **Description** **Job Purpose** The Beautiful Springhill Suites Downtown Charleston is seeking an experienced and dedicated Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to...

  • Guest Service Associate

    2 weeks ago

    Riverview, United States RaceTrac Petroleum, Inc. Full time

    **About us** RaceTrac Petroleum, Inc. is a large business in St. Petersburg FL. We are professional, innovative and fun. Our work environment includes: - Growth opportunities - Wellness programs - Flexible working hours - On-the-job training - Company perks - Safe work environment - Lively atmosphere **Job description** Whether it's our Live for Fun...

  • Guest Service Associate

    1 week ago

    Riverview, United States RaceTrac Petroleum, Inc. Full time

    **About us** RaceTrac Petroleum, Inc. is a large business in Clearwater FL. We are professional, innovative and fun. Our work environment includes: - Growth opportunities - Wellness programs - Flexible working hours - On-the-job training - Company perks - Safe work environment - Lively atmosphere **Job description** Whether it's our Live for Fun Every...

  • Customer Service Representative

    1 week ago

    Riverview, United States Amerivet Services LLC Full time

    Under the supervision of the Practice Manager, the Veterinary Receptionist is responsible for outstanding customer service, office operations, scheduling appointments, general clerical and operating the cash register as necessary. The Veterinary Receptionist must at all times, maintain a warm, yet professional appearance and demeanor, as they work directly...

  • Customer Service Representative

    1 month ago

    Riverview, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionLooking to join a fun and diverse team where you and learn and earn?Then this opening is for YOU! No experience is required! We have a Full-time position available for career changers and recent graduates looking to kickstart their careers in the Sales and Marketing industry.Our client offers a competitive weekly salary with...

  • Customer Service Representative

    3 weeks ago

    Riverview, United States Monstera Talent Ltd Full time

    Job DescriptionJob DescriptionLooking to join a fun and diverse team where you and learn and earn?Then this opening is for YOU! No experience is required! We have a Full-time position available for career changers and recent graduates looking to kickstart their careers in the Sales and Marketing industry.Our client offers a competitive weekly salary with...

  • Customer Service Representative

    6 days ago

    Riverview, United States WMS Talent Inc Full time

    Job DescriptionJob DescriptionWatermelon Swim's Mission is to grow a community full of safer swimmers and reduce the risks while increasing confidence in and around water.Great opportunity to earn an exceptional pay rate while working a consistent schedule of two (2) weekday evening shifts and one (1) Sunday morning shift. The Customer Service...

  • Customer Service Representative

    3 weeks ago

    Riverview, United States Caliber Collision Full time

    **JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Representative **to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when...

  • Customer Service Representative

    3 weeks ago

    Riverview, United States Caliber Collision Centers Full time

    Service Center Riverview JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Target Guest Advocate

    2 weeks ago

    Riverview, United States Target Full time

    No experience requited, hiring immediately, appy now.Cashier or front end associate postions available. No experience required. Part or full time postions with benefits. Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and...

  • Customer Service Representative

    1 month ago

    Riverview, United States Dayton Freight Full time

    Overview: **This is a Part Time position. Available Shift: 8 AM - 12 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities: Customer Service Representatives are responsible for assisting Dayton Freight customers...

  • Customer Service Representative

    3 weeks ago

    Riverview, United States Dayton Freight Full time

    Overview: **This is a Part Time position. Available Shift: 8 AM - 12 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities: Customer Service Representatives are responsible for assisting Dayton Freight customers...

  • Licensed Insurance Customer Service Representative

    4 weeks ago

    Riverview, United States Allstate - Scott Cunningham Agency Full time

    Job DescriptionJob DescriptionJoin Allstate - Scott Cunningham Agency, a prominent insurance agency located in Riverview, Michigan, dedicated to providing unparalleled customer service and comprehensive insurance solutions. At our agency, every team member plays an essential role in ensuring the satisfaction and peace of mind of our valued customers.We are...

  • Front Desk Customer Service Representative, Part-time

    1 month ago

    Riverview, United States Watermelon Swim Full time

    'If you do what you love, you'll never work a day in your life.' Mark TwainGreat opportunity to earn an exceptional pay rate and work a consistent weekly schedule of 2 weekday morning/evening shifts and Sunday morning shift. The Customer Service Representative manages the Front Desk as follows:Greets clients, providing a hospitable welcome.Assists clients...

  • Front Desk Customer Service Representative, Part-time

    3 weeks ago

    Riverview, United States Watermelon Swim Full time

    'If you do what you love, you'll never work a day in your life.' Mark TwainGreat opportunity to earn an exceptional pay rate and work a consistent weekly schedule of 2 weekday morning/evening shifts and Sunday morning shift. The Customer Service Representative manages the Front Desk as follows:Greets clients, providing a hospitable welcome.Assists clients...

  • Financial Services Representative State Farm Agent Team Member

    4 weeks ago

    Riverview, United States David Snell - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...