Technical Support Manager

4 weeks ago

Providence, United States RI Department of Administration Full time

Illustrative Examples of Work Performed
- To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical specialty including the diagnosis of operating system and hardware malfunctions.
- To coordinate the evaluation, selection, installation, and maintenance of hardware and software related to the area of specialization.
- To coordinate the installation and maintenance of mainframe, mini computer and/or network operating systems, as well as data management, security management, telecommunications, performance and capacity management, and utility software within the designated environment.
- To be responsible for the implementation of methods and procedures necessary to support all activities related to the installation change, problem resolution, performance and operational capacities of systems within a functional area.
- To assist agencies of state government with the preparation of the specifications for the procurement of hardware, software and services directly related to specialty area.
- To be responsible for planning, conducting and overseeing training sessions designed to introduce and educate technical staff subordinates with new or improved hardware, software products or procedures.
- To serve as the primary point of contract for vendors providing technical support and maintenance services related to the area of specialization.
- To do related work as required.

Required Qualifications for Appointment

**EDUCATION AND EXPERIENCE**:
Such as may have been gained through: graduation from a college of recognized standing with a degree in Computer Science including or supplemented by successful completion of courses in the pertinent technical specialty; and
Such as may have been gained through: considerable employment in a responsible position planning, organizing supervising and reviewing the activities of a technical support staff engaged in providing technical support in the area of specialization.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information
- Support the integrated tax system, data warehouse system, and data analytic systems for end user, client and server-side operations by coordinating and resolving IT related incidents.
- Work with the vendor cloud services team and the State of RI Enterprise Technology teams to build, implement, automate, and monitor various interfaces, programs, techniques, and best practices in support of the Division of Taxation.
- Provide a broad range of technical services in support of the on-premise and cloud infrastructures including connectivity, third-party software upgrades and installations, disaster recovery coordination and testing, and system audits.
- Prepare flow charts and diagrams detailing both technical specifications and overall business interactions.
- Work within, and support, a team environment.
- Demonstrate excellent written and oral communications skills.
- Learn about and advise on best-of-breed technology products and strategies as they evolve over time.

Pay: $94,590.00 - $107,285.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Providence, RI 02908: Relocate before starting work (required)

Work Location: In person

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