Information Technology Associate

6 days ago

Brooklyn, United States Brooklyn Laboratory Charter School Full time

**COVID-19 VACCINATION POLICY**
- To prioritize our school community's well-being, health, and safety, Brooklyn Laboratory Charter School will require all staff members to have completed their full COVID-19. In compliance with federal and state laws, we will be offering exemptions to employees who, for medical or strongly held religious reasons, cannot be vaccinated._

**ABOUT WORKING AT BROOKLYN LAB**

Working at Brooklyn Lab is unlike any traditional environment.

Teachers and staff members alike empower their scholars and colleagues on a daily basis. By design, our schools are small communities where every scholar, teacher and staff member support and grow one another.

Staff and faculty like to understand the value of collaboration and share best practices across the network, mentor and receive feedback from their teams.

Information Technology Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the campus to which they report.

Work tasks include resolving end-user technology problems, networking issues, hardware issues and complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment.

Reporting to the Director of Information Technology, the Associate will provide IT support to Brooklyn Lab Charter Schools faculty and staff. The Associate performs professional work of moderate complexity in technology-related disciplines and provides IT support to the faculty and staff.

The main responsibilities include the following:

- Apple hardware and software
- Level 1 assistance with our school information system-Cortex
- Smart technologies (smart boards and smart software)
- Telephone system support
- Monitoring our ticketing system, ensuring that tickets are addressed and resolved
- Audiovisual setups for events
- General Troubleshooting
- Help set up and repair technology devices
- Engage in developing and ensuring security procedures for computer software, networks, and data.
- Interact with vendors to acquire and implement new software and hardware, as well as upgrades and equipment maintenance.
- Assist in implementing contracts (including service contracts), monitoring compliance, evaluating performance, and making recommendations on renewals.
- Determine training requirements; train and/or arrange for training for staff and the user community.
- Assist in planning, analyzing, implementing and maintaining systems and networks, including contingency and capacity planning and quality assurance.
- Maintain standards for safety and the proper use of equipment and tools.
- Provide timely and effective service to the students, faculty, and staff.
- Support the work of our school community by attending family nights, report card nights, and occasional work events outside of normally scheduled work hours.
- This job frequently requires the ability to lift up to 30-50 pounds.
- Perform other related duties as required and assigned.

**QUALIFICATIONS**:

- Experience using and learning about consumer electronics
- Ability to work successfully as part of a team
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule, including holidays, nights and weekends
- Commitment to LAB’s mission and academic objectives - a demonstrated belief that all students, regardless of background and incoming ability, can achieve at high levels;
- Commitment to education standards, frequent formative assessment, and accountability;
- Belief in a structured, predictable environment for children;
- Ability to be the authority in the classroom and set rules for students;
- Willingness to build relationships with students and families;
- Demonstrated enthusiasm and optimism;
- An understanding that the first years of school start-up require commitment, hard work, and hours beyond normal teaching positions;
- Ability to reflect and adjust to a dynamic and rapidly changing environment.

**COMPENSATION**

$17- $20 hourly, commensurate with experience and education.

In addition to competitive salaries, LAB benefits package includes:

- Short & long-term disability for eligible employees
- Free life insurance benefit of salary _(up to a maximum of $100,000)_
- Premium gym membership discount to LIFETIME GYM nationwide
- Pre-tax commuter and parking benefits
- 100% matching contribution up to 6% to a LAB 403(b) retirement plan
- An individual professional development allowance per school year

**BECOME BROOKLYN LAB

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