Order Entry Representative

4 weeks ago


Pomona, United States Cal Spas Full time

Cal Spas has been in business for over 42 years years and we are currently seeking an Order Entry Representative. This individual will provide a high level of customer service by entering both finished goods and parts orders. Answering low to mid volume of inbound calls, tracking shipments, and providing customer follow-up. This includes all aspects including necessary interface with all functional departments:
**BASIC FUNCTION AND RESPONSIBILITY**:

- Accurate and timely processing of both finished goods and parts orders
- Obtain order confirmations and financing approvals.
- Work closely with A/P Supervisor to release orders for production
- Scheduling of finished goods orders for production
- Obtain and process Purchase Orders from various Online Portals
- Update Scheduled Ship dates on Parts Orders
- Provide “World Class” Customer Service to both dealer network and end users
- Coordinate and process sales order revisions as requested

**REQUIREMENTS**
- 2 years experience in order entry and/or customer service.
- Proficiency in fully integrated ERP system, Excel & Word is required.
- Listens attentively, understands key issues, and clearly and concisely communicates written and verbal) with a variety of audiences.
- Strong time management skills to handle multiple projects simultaneously in a fast-paced environment.
- Hands-on, proactive mentality with desire and ability to seek out and implement best practices
- Must be proficient in all aspects of a call center environment
- Ability to work effectively under pressure and adhere to deadlines
- Support department manager

We offer a competitive pay along with a comprehensive benefits package to include: Health, Dental, Vision, Life Insurance, 401(k), holiday pay, vacation pay and sick pay.

Pay: $17.00 - $19.50 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Microsoft Excel: 1 year (preferred)

Work Location: In person


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