Program Manager

5 days ago

Austin, United States Saint Louise House Full time

**Program Manager**

**About Us**

Saint Louise House provides a 2Gen, long-term supportive housing program to mothers and

their children who are overcoming homelessness in Central Texas. Our proven program

provides stable housing, empowering partnership, and wraparound services. The highly

individualized support we provide fosters education, financial literacy, strong family

relationships and healthy living, leading to a lifetime of self-sufficiency. With a deep belief in

the power of women to transform their lives, their families, and our community, we are

committed to a solution-focused model for growth and sustainable change.

**Job Description Summary**

The Program Manager is accountable for the supervision of all direct services delivered to

mother and child clients in our supportive housing program. The Program Manager works

within Saint Louise House’s solution-focused, strengths-based model to foster a healthy and

positive environment for clients and program staff to learn and grow. All Saint Louise House

employees work within the organizational values of Hope, Effectiveness, Empowerment,

Growth Mindset, Commitment, and Humility. The Program Manager reports to the Director of

Programs.

**Benefits**

Saint Louise House invests in our employees to ensure that they have the tools and supports

needed to provide the highest quality of services to our families. In addition to fostering a

positive, learning, and supportive work environment, we also offer:

- A Competitive Salary
- Paid Time Off (160 hours a year)
- Paid Sick Leave (40 hours per year)
- Paid Holidays (12 days a year)
- Health / Dental / Vision Insurance
- Life and disability Insurance

**Responsibilities include, but are not limited to,**
- Strong leadership of the day-to-day program operations for children and families
- Crisis intervention and management of crisis situations
- Direct supervision of case management team, including weekly individual and group

supervision.
- Supports, guides, and provides training and education for program staff.
- Supervises the Family Services Specialist and their efforts to engage client families in on and off-site services.
- Oversite of the Teen Mentorship Program and the interns who execute it.
- Manages communications with residents including rent ledgers, lease, and other

program violations.
- Compliance with Quality Standards
- Completion of timely file reviews, service plan reviews, and all other scheduled

assessments or documentation.
- Ensuring program and curriculum fidelity and serving as a group facilitator as needed.
- Regular and prompt attendance.

**Skills**:

- Proven experience as a program manager or other supervisory-level position
- Proven experience as a Case Manager
- Effective communicator with an inclusive approach to collaborating with people.
- Demonstrated ability to collaborate and participate in a team-oriented environment.
- Experience in program development is a plus.
- Demonstrated experience using data to drive decision-making.
- Knowledge of evidence based best practice approaches.
- A business acumen with a strategic ability to address workplace challenges.
- Displays the highest standards of discretion, ethics, continuous improvement, and

professionalism.

**Education and Experience**
- Required - 1+ years of experience

supervising Case Managers
- Required - 3+ years of case

management experience.
- Required - Bachelor’s degree in

social work, counseling, or related

field.
- Preferred - Licensed Master Social

Worker
- Preferred - Experience working in a

supportive housing program.
- Preferred - Bilingual in Spanish

Saint Louise House welcomes applicants whose practical experience, and depth of education

aligns with our organizational values of Hope, Effectiveness, Growth Mindset, Commitment,

collaborate with diverse community members who have experienced personal challenges that

have impacted their housing stability. We seek applicants who have a strong ethical foundation

that aligns with best practices for empowering individuals to embrace sustainable change. We

Solution-Focused Brief Therapy.

Saint Louise House is committed to the recruitment, selection, development, and promotion of

employees based on individual merit. Our policy is to provide equal employment opportunity to

all people without regard to race, color, religion, sex, national origin, age, or disability. We

encourage applicants from traditionally underrepresented groups and diverse backgrounds,

who mirror the population we serve.

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Austin, TX: Relocate before starting work (required)

Work Location: In person

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