Lighting Specialist

3 weeks ago


Milwaukee, United States Kapur & Associates Full time

**Summary**:
The Lighting Specialist will be responsible for managing WE Energy lighting projects, overseeing the maintenance and installation of lighting systems, and maintaining compliance with industry standards. This role is crucial for providing efficient and reliable lighting solutions to customers and improving overall service quality. This individual will work with residential and commercial clients to evaluate and advise on the best lighting options for a particular space.

**Responsibilities**:

- Manage multiple work orders simultaneously making sure deadlines are met.
- Respond to and resolve customer inquiries and complaints related to lighting services.
- Collaborate with customers, installers, and engineers to provide high level customer satisfaction.
- Keep customers informed about the status of their work orders and address any concerns or inquiries promptly.
- Conduct site assessments to determine lighting needs and propose appropriate solutions.
- Maintain accurate records of all lighting assets and their maintenance schedules
- Attend weekly meeting calls to discuss work orders and provide project updates.
- Schedule installations in an efficient and timely manner, considering customer preferences and resource availability.
- Maintain and update database
- Oversee billing functions

**Education/Skills**:

- High School Diploma (required), Engineering degree (preferred)
- Microsoft Access for database management
- Microsoft Office and Excel
- Strong problem-solving skills and attention to detail
- Ability to work independently
- Excellent communication and collaboration skills
- Strong technical aptitude and problem-solving skills

**Work Environment**:

- Downtown Milwaukee or at a Service Center (with remote work option 2-3 days per week)
- Training will be conducted both in-office and remotely
- Occasional travel to project sites as needed

**Training and Development**:

- Initial training provided by experienced team members
- Ongoing professional development opportunities to stay current with industry advancements

Pay: $28.00 - $33.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Milwaukee, WI 53202


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