Loan Documentation Processor, Cards and Merchant

7 days ago

Chandler, United States Wells Fargo Full time

**About this role**:
Wells Fargo is seeking Loan Documentation Processors to support Consumer and Co-branded credit cards within our Cards and Merchant Services Group.

**In this role, you will**:

- Utilize various methods to gather and evaluate information, including contacting applicants by phone
- Receive direction from Loan Documentation supervisor and escalate non-routine items as necessary
- Interact with immediate team on routine processes
- Partner with other areas such as Underwriting, Inbound Contact Center, and Fraud as needed

**Required Qualifications**:

- 2+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Experience with systems such as CUSP, FDR, IRRIS/XPM, SVP, or similar
- Knowledge and understanding of credit cards
- Independent self-starter with the ability to manage a pipeline of work
- Ability to analyze applicable policies and procedures to ensure the financial integrity of customers
- Proven strong phone etiquette skills
- Experience collaborating with other team members and lines of business to evaluate challenging situations
- Customer service focus and creative problem-solving techniques
- Strong analytical skills, high attention to detail and decision making ability
- Intermediate Microsoft Office skills
- Excellent verbal, written and interpersonal communication skills
- Ability to achieve high production and quality standards
- Ability to work effectively, as well as independently, in a team environment

**Job Expectations**:

- This position is not eligible for Visa sponsorship
- This position offers a hybrid work schedule
- Must be available to work Monday through Saturday with no restrictions, between the hours of 6:00 AM and 3:30 PM. Additional shift details will be discussed during the recruiting process
- Ability to work overtime as needed
- Must be able to attend full duration of required onsite training period

**Position Location**:

- 2800 S Price Road - Building D - Chandler, Arizona 85286

**Posting End Date**:
2 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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