Help Desk Support

1 month ago


McLean, United States PRIMESOFT INC Full time

**Role : Help Desk Support Exp : 4+ YearsLocation : Mc Lean,VA Onsite 5 Days in a WeekMOI : 2 Video Rounds**TOP 3 MUST HAVES**:

- TRAINABLE
- PROFESSIONAL
- PUNCTUAL 8-5 or 9-6 EST

**Responsibilities**
- The Technology Support Specialist I performs daily routine technical support.
- This professional consults with the supervisor for task prioritization and effectively applies technical knowledge.
- This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
- The Technology Support Specialist I assists others in the technology department, as needed.
- Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
- Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
- Assist with new hire processing (account requests, verification, basic equipment configuration).
- Perform basic software troubleshooting and hardware triage support. Assist with the equipment and set-up for conference/meeting facilities, as directed.
- Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients.
- Perform administrative tasks, such as changing passwords.
- Handle minor functions such as moves, adds, changes, etc.
- Respond to customer inquiries concerning support requests, systems status, and network connectivity.
- Resolve hardware and software problems for firm-standard hardware/software. Record inquiries, and repair/service requests.
- Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
- Report problems with procedures and make suggestions for improvements.
- Escalate to or consult with senior staff when a solution is unclear.
- Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation.
- Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
- Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes.
- Perform administrative duties, as required.

Thanks

Recruiter.

Pavan

732-790-2292

**Job Type**: Contract

Pay: $21.39 - $25.76 per hour

Schedule:

- 8 hour shift

Ability to Relocate:

- McLean, VA 22101: Relocate before starting work (required)

Work Location: In person


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