Service Desk Representative

4 weeks ago


McLean, United States VTG Full time
Overview

VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite.

What will you do?

The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.

  • Providing answers to general IT-related questions.
  • Managing the customer’s ticketing queue.
  • Tier 1-2 troubleshooting.
  • Solving issues such as password resets, RSA tokens, or PKI certifications.
  • Notifying users of service disruptions.
  • Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
  • Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.
  • Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
  • Imaging workstations to the latest operating systems.
  • Installing COTS software.
  • Installing virus updates on stand-alone systems.
  • Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
  • Receiving and troubleshooting calls from international and remote users for issue resolution.
  • Escalating issues to the customer that require more advanced technical knowledge.
  • Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Do you have what it takes?
  • Top Secret clearance is required.
  • Must be able to obtain a TS/SCI Poly Clearance level.
  • 4 years experience required in IT, preferred.
  • Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.

Contingent Upon Contract Award



  • McLean, United States VTG Full time

    Overview VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. What will you do? The Service Desk Representative is responsible for performing daily operations of the service desk as...


  • McLean, United States VTG Full time

    Overview: VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite. Responsibilities: The Service Desk Representative is responsible for performing daily operations of the service desk as...


  • McLean, United States VTG Full time

    Job DescriptionJob DescriptionVTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite.What will you do?The Service Desk Representative is responsible for performing daily operations of...


  • McLean, United States Aireon LLC Full time

    Company Overview Aireon deployed the world's first global space-based air traffic surveillance system, providing real-time aircraft monitoring capabilities around the world, including over the poles, over the oceans and in remote areas. Aireon data enables safer, more efficient and more environmentally friendly aviation travel, resulting in significant CO2...

  • Service Desk Engineer

    2 weeks ago


    McLean, United States Virpie Tech Full time

    Required Skills Minimum 3 to 5 years of experience in Service Desk Engineer. Help Desk supporting Cloud services. Refer a friend and make up to $2000! Contact us for details. Eligibility Requirements: Candidate MUST satisfy 80% of job requirements to submit resume. Candidates who are clearly unqualified (less than 60% skill match), or lacks legal work...


  • McLean, United States Virpie Tech Full time

    Required Skills Minimum 3 to 5 years of experience in Service Desk Engineer. Help Desk supporting Cloud services. Refer a friend and make up to $2000! Contact us for details. Eligibility Requirements: Candidate MUST satisfy 80% of job requirements to submit resume. Candidates who are clearly unqualified (less than 60% skill match), or lacks legal work...

  • Manager, Service Desk

    2 weeks ago


    McLean, United States Ntiva, Inc. Full time

    **Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? **If yes, then Ntiva is the right place for you! At Ntiva, we have a saying - “We exist to grow each other.” Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could...

  • Front Desk Supervisor

    2 weeks ago


    McLean, United States The Crescent Hotels Group Full time

    Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2....

  • Front Desk Agent

    1 week ago


    McLean, United States Hilton Full time

    Front Desk Agent( Job Number: HOT0A1CF) Work Locations :Hilton Istanbul Bomonti Hotel & Conference CenterSilahsor Caddesi No 42 Bomontı SisliIstanbul34380 A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.   What will I...


  • Mclean, United States Clark Construction Group Full time

    As an Office Services Coordinator, you will be the first point of contact for our Clark employees, clients, and visitors. You will coordinate activities, including redirecting phone calls and distributing correspondence. Multitasking and managing workload in a fast-paced environment are essential for this position. Responsibilities * Be the first point of...


  • Mclean, United States Clark Construction Group Full time

    As an Office Services Coordinator, you will be the first point of contact for our Clark employees, clients, and visitors. You will coordinate activities, including redirecting phone calls and distributing correspondence. Multitasking and managing workload in a fast-paced environment are essential for this position. Responsibilities * Be the first point of...


  • McLean, United States ECI Group Inc. Full time

    At EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our entry-level Customer Service Representative team and all our clients and...

  • Front Desk Agent

    6 days ago


    McLean, United States Hilton Full time

    Front Desk Agent( Job Number: HOT0ALD2) Work Locations :Hilton Lake ComoVia BORGOVICO 241Lombardia/ComoComoIT 22100 A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will...

  • Desk Officer

    2 weeks ago


    McLean, United States AEVEX Aerospace Full time

    Job DescriptionJob DescriptionDescriptionMatrix International, Inc. is seeking mission oriented, experienced candidates for the position of Desk Officer in Northern Virginia. The position requires an active TS/SCI security clearance and Polygraph. The position requires an extensive knowledge of the Intelligence Community (IC) and its objectives, and...

  • Desk Officer

    1 week ago


    McLean, United States AEVEX Aerospace Full time

    Job DescriptionJob DescriptionDescriptionMatrix International, Inc. is seeking mission oriented, experienced candidates for the position of Desk Officer in Northern Virginia. The position requires an active TS/SCI security clearance and Polygraph. The position requires an extensive knowledge of the Intelligence Community (IC) and its objectives, and...

  • Front Desk Agent

    2 weeks ago


    McLean, United States Hilton Full time

    Front Desk Agent( Job Number: HOT0AJKP) Work Locations :Hilton BahrainJuffair Area Opposite Najma ClubManama500200 A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As a Front Desk Agent, you will...


  • McLean, United States Ceal Consulting Full time

    A customer service representative, or CSR will act as a liaison, provide service information for potential customers with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’...


  • McLean, United States Ceal Consulting Full time

    A customer service representative, or CSR will act as a liaison, provide service information for potential customers with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’...

  • Help Desk Support

    3 weeks ago


    Mclean, United States Collabera LLC Full time

    Day to Day: Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail Installation of specialty software which is not already packaged in SCCM Removal of devices from...

  • Help Desk Manager

    2 months ago


    McLean, United States CACI International Inc Full time

    Help Desk ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * CACI is seeking a Help Desk Manager to join Our Luke Team! You will lead a distributed help desk team which provides application support services...