Assistant Community Manager

3 weeks ago

San Ramon, United States FirstService Residential Full time

**Job Overview**:
The **Assistant Community Manager **in the San Ramon office supports the Community Managers with assigned portfolio in all aspects of running the Association. The associate interfaces with vendors related to security patrol, landscape maintenance, and office administration. They answer resident questions, resolve issues, and plan and support community activities. Knowledge of Excel and Word will aid in the completion of various administrative duties and reports. A professional appearance, and a friendly, helpful demeanor is required.

**Compensation**: $23-25/hr

**Your Responsibilities**:

- Take client calls and address issues within 24 hours.
- Produce requested reports and assemble Board Packets in a clean, orderly, and professional fashion.
- Provide "Buddy System" backup for Front Desk Staff during rest periods, lunch breaks and absences.
- Consistent use and maintenance of Connect.
- Coordinate move in orientations as required. (Welcome Binders)
- Transcribe and type documents and letters as required.
- Update and generate all required association and management reports.
- Coordinate and process all required meeting minutes, compliance letters and monthly newsletters. Upload to Connect and SmartWebs.
- Coordinate all meeting logistics as required.
- Coordinate resident events as requested.
- Manage and process all income as required.
- Monitor and address resident violations as required.
- Act as backup when CM is on vacation, sick days, or out of office.
- Organize and maintain all homeowner and administrative files & perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
- Assist CM in administrative duties as required.
- Maintain an organized workspace.
- Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Standards of Operation.
- Make payroll entries each day in accordance with employee handbook.
- Must perform all Front desk/Customer Service Representative responsibilities as required.
- Other duties as assigned.

**Skills & Qualifications**:

- Ability to work with strong personalities and possess strong internal/external customer relation skills.
- Ability to communicate effectively with all levels of Management, Associates, Members and others.
- Works well under pressure and in a fast-paced environment.
- Demonstrates attention to detail and displays exceptional organizational and time management skills.
- Is able to work independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects.
- Be flexible, able to take direction, offer valuable input, communicate effectively, and work as a team.
- Sees tasks and assignments through to resolution.
- Strong ethical practices.
- Excellent attendance and punctuality.
- Possess excellent written and oral communication skills and is proficient in English; other languages are a plus.
- Effectively communicate with the Board, Homeowners, or Visitors through written and verbal correspondence.
- Demonstrates awareness of variables which could affect associate retention and/or morale.

**Education & Experience**:

- Must have a minimum GED or High School Diploma; two (2) year or four (4) year college degree preferred.
- Community Management experienced preferred.

**Physical Requirements and Working Environment**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift 25 lbs.
- Must be able to sit for extended periods of time
- Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
- Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
- Must have finger dexterity for typing/using a keyboard.

**Tools & Equipment Used**:

- Have reliable transportation, a current California driver's license, and the current state mandated vehicle insurance.

**Travel**:

- Up to 10%

**What We Offer**:

- Medical, dental, and vision plans (full time and part time 30+ hours)
- Part time 20+ hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Verizon discount
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account

**About Us**:
FirstService Residential transforms the property management landscape by providing professional association manag

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