Order Processing Specialist
4 weeks ago
Description:
Our client's rapidly growing business is in need of an **Order Processing Specialist**, based in San Diego CA.**_ This is a full-time, on-site position._**
**Responsibilities**:
- Own the drop-ship order processing workflow: quoting, order acknowledgement, vendor setup, process Purchase Orders, Sales Orders, Invoicing and payment acceptance in Quickbooks.
- Process Ecommerce orders work flow: order acknowledgment, pull & pack product, ship & confirm order.
- Provide customer service and respond timely to inquiries and address order fulfillment issues
- Responsible for maintaining customers’ W9 and resale certificates for sales tax compliance in QB and Avalara
- Maintain order status information in Zoho CRM
- Ensure vendor bills match approved PO amounts
- Maintain Open Sales Order and Open Purchase Order
- Manage and process RMA workflow
- Process international shipments to Canada (customs documentation and shipping labels)
**Requirements**:
- Must be able to work on-site 5 days a week (Mon
- Fri)
- Min. 3 yrs. drop-ship order fulfillment (domestic and international preferred)
- Min. 3 yrs. warehouse logistics experience
- Min. 3 yrs. customer service experience
- Basic bookkeeping in QB Desktop or QBO preferred
- BA preferred, not required
- Strong customer service skills, professional and effective communication skills
- Great attention to detail
- Great organizational skills, proficiency in using Outlook to maintain multiple inboxes
- Proficient with MS Office, especially MS Excel
- Self-directed and self-motivated, ability to work independently
- Basic understanding of sales tax applicability
- 1-2 years' experience with a CRM software like Zoho
- 1-2 years' experience with an order fulfillment ERP
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