Hardware and Operating System Technician I

2 weeks ago

Port Orange, United States By Light Professional IT Services LLC Full time

Overview:
**Responsibilities**:

- Pick and pack inventory items according to established procedures.
- Track orders throughout the fulfillment process, ensuring accuracy and timeliness.
- Unpack received shipments and verify the contents against purchase orders.
- Conduct thorough quality assessments of hardware components and products.
- Identify and document any defects or discrepancies in the received inventory
- Collaborate with the quality assurance team to maintain high product standards.
- Install, configure, and update operating systems on various computing devices.
- Ensure project tasks are completed within specified timelines and adhere to quality standards.
- Adhere to company policies and procedures related to order fulfillment and inventory management.
- Document all steps taken in the order fulfillment process for reference and auditing purposes.
- Actively participate in continuous improvement initiatives within the department.

Required Experience/Qualifications:

- High school diploma or equivalent; relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional)
- 1-year prior experience in a technical support role or a similar capacity.
- Basic SCCM knowledge with ability to image computers, load software, drivers, network printers, execute Windows updates
- Strong familiarity with Windows operating systems.
- Basic knowledge of networking concepts, protocols, and configurations.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
- Strong customer service orientation with a patient and empathetic demeanor.
- Detail-oriented and methodical approach to problem-solving.
- Ability to work both independently and collaboratively in a team environment.
- Adaptability to rapidly changing technology and a willingness to learn new skills.

Preferred Experience/Qualifications:

- IT or Computer Science Bachelor’s degree or similar related degree

Special Requirements/Security Clearance:

- Ability to obtain a Public Trust Clearance with the Department of Veterans Affairs

Physical Demands:

- Physical ability to lift and carry computer equipment and perform basic hardware installations.
- Stay on feet for extended periods of time.
- Must be capable of working in a high tempo and high traffic work environment.

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