Eap Manager

3 weeks ago

Crown Point, United States Northwest Indiana Community Action Full time

**ORGANIZATION**:
Area Agency on Aging and Community Action Agency for Northwest Indiana, founded in 1965, the CoAction Mission is to aid people experiencing financial hardship find opportunities, resources, and respect at CoAction. CoAction envisions the people of Northwest Indiana flourishing regardless of income, ability, or age.
Serving residents in Lake, Porter, Jasper, Newton, LaPorte, Pulaski, and Starke Counties

**FUNCTION**:
The Energy Assistance Program Manager is crucial for overseeing and managing CoAction's Energy Assistance Programs. This role demands strong leadership, teamwork, and problem-solving abilities to provide energy assistance services to our community effectively. Responsibilities include planning, implementing, and monitoring the program's performance, aiming for positive outcomes and promoting a culture of excellence among the team.
The EAP Manager is expected to be an active participant in the agency’s mission, vision, and values. He/she shall work to ensure consistent, quality services to the agency’s constituents, demonstrate enthusiasm, initiative, and flexibility in assignments and maintain positive working relationships and communication with all agency personnel, will be inclusive, communicative and will establish himself/herself as a primary resource to those he/she supervises.

**MAJOR DUTIES**:
Collaboration & Team Culture:

- Leads team members in overcoming challenges and completing tasks.
- Leads by example, promoting teamwork and supportiveness.
- Upholds CoAction values, fostering a positive team environment.
- Supports the professional growth of the EAP Leadership team and EAP staff.
- Inspires the team and aids in attracting top talent to CoAction.
- Contributes to a positive culture within the organization.

Delivery & Quality:

- Breaks down work or projects into clear milestones and timelines.
- Anticipates and addresses future issues, managing expectations.
- Raises quality standards across teams for consistent results.
- Introduces quality improvements to enhance program effectiveness.

Problem Solving & Complexity:

- Addresses complex issues requiring thorough evaluation.
- Develop strategies and procedures for new challenges.
- Assists the team in solving complex problems effectively.

Business Impact & Influence:

- Drives multiple team goals with Agency-wide impact.
- Develops, executes, and monitors strategies for program success.
- Collaborates cross-functionally to ensure initiative success.
- Establishes and manages KPIs for long-term program success.
- Understand the program's impact on revenue and manage the budget accordingly.

Domain Expertise:

- Uses broad experience to solve complex issues creatively.
- Encourages knowledge sharing and collaboration.
- Researches and suggests tools for team learning and growth.
- Demonstrates deep knowledge of energy assistance programs and related areas.

Leadership & Development:

- Handles disagreements constructively and mentors team members.
- Plans and manages resources to support new strategies.
- Delegates tasks based on team capabilities.
- Identifies and addresses problems promptly.
- Aligns the program with the company's mission and encourages change.

**MINIMUM QUALIFICATIONS**:

- Bachelor's degree in a related field preferred
- At least 4 or more years of program management experience
- Strong leadership and communication skills.
- Exceptional problem-solving and strategic thinking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Commitment to fostering diversity, equity, and inclusion.
- Familiarity with relevant regulations and policies is a plus.

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