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Technical Support
4 days ago
**Essential Job Functions**:
- Monitor and support internal telephone and ticket support queues to provide technical support to internal staff and external customers.
- Consult with users to determine steps and procedures taken to identify and resolve the problem.
- Manage multiple tickets at one time.
- Log all support requests into ticketing systems for reporting, trend analysis, and future diagnosis assistance.
- Execute pre-established daily, weekly, and/or monthly operational procedures related to technical support and network operations. Centrally log results of operational checks and escalate any identified issues to appropriate staff for resolution.
- Provide hardware and software support as needed.
- Work within a networked environment and perform basic troubleshooting and problem research prior to escalation.
- Monitor IT equipment stock and order replacements as necessary. Log equipment inventory changes in the central inventory management system.
- Follow IT documentation for established procedures and update documentation when needed.
- Perform user onboarding and offboarding.
Pay: $45,000.00 - $55,000.00 per year
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Compensation package:
- Signing bonus
- Yearly bonus
Experience level:
- 1 year
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Hanover, MD (preferred)
Ability to Relocate:
- Hanover, MD: Relocate before starting work (required)
Work Location: In person
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