Brand Marketing Manager

3 weeks ago

Phoenix, United States Rooter Ranger Plumbing Full time

**Pay Range: $40,000-$50,000**

**Essential Duties & Responsibilities**
- Monitor and manage lead requests from platforms like Yelp for Business, Hatch.AI, Angi's Leads, Facebook, schedule engine, Google, and Next-door maintaining a 40% booking rate
- Respond promptly and professionally to both positive and negative reviews on Google, Yelp, Angie’s, Nextdoor and Facebook
- Conduct research on reviews rated less than 5 stars from NPS to identify process failures and areas for improvement
- Escalate reviews or issues to upper management for immediate attention
- Work with GM and facilitate responses for BBB, Attorney General and ROC
- Respond promptly to new message requests, questions and inquiries
- Strive to secure every possible booking opportunity
- Serve as the first point of contact for clients and potential clients, providing clear and informative responses
- Provide information monthly for upcoming community events and get management sign off for participation
- Engage with Community for charitable events
- Put together and roll out community giveaways through social media
- Proactively identify opportunities to improve customer engagement and satisfaction
- Work closely with the team to implement strategies for enhancing the digital support process
- Work as dispatcher intermittently throughout the day to ensure coverage
- Adopt an attitude of continuous improvement - strive to continuously improve upon performance by upgrading skills and encouraging higher levels of performance from yourself and team members, in support of company objectives
- Collaborate with the direct manager to address any additional responsibilities and tasks as needed

**Requirements**:

- Previous experience in customer support, dispatch or a related field is preferred.
- Strong communication skills, both written and verbal.
- Familiarity with lead generation platforms and online review management.
- Ability to handle escalated issues and collaborate with upper management.
- Detail-oriented with a focus on continuous improvement.
- Outgoing, friendly and comfortable speaking in groups
- Solid teamwork skills & Strong work ethic
- Strong analytical skills with the ability to cultivate metrics and identify meaningful trends
- Working knowledge of various social media and Reputation Management platforms
- Exposure to the basic principles of SEM and Google Products
- Demonstrated ability for accuracy, meeting deadlines, experience in multi-tasking and ability to work with minimum supervision

**Additional Compensation and Benefits**:

- Affordable Medical, Dental and Vision plans
- 401K with 3% company match
- Short
- and Long-Term Disability Plans Available
- $20K Life Insurance Policy Free to Employees
- 6 Paid Holidays each year
- Paid Time Off

Rooter Ranger is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Do you have a degree in Marketing?
- Do you have experience in a startup environment?
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

**Experience**:

- brand or product management: 5 years (preferred)

Work Location: In person

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