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Retention Specialist

3 months ago

Charlestown, United States The Suffolk Company Full time

Job Overview:

- Serve as a dynamic Tenant Retention Specialist dedicated to fostering tenant satisfaction and loyalty through top-tier service and engagement.
- Play an integral role in creating a vibrant, connected community, both in-person and online, leveraging CRM tools and social media strategies.

**Key Responsibilities**:

- Prepare and dismantle the lobby coffee service, providing residents with a delightful start and end to their day.
- Spearhead the development and upkeep of the community's digital footprint, crafting engaging content for social media and the community website.
- Provide professional concierge services during weekends, delivering personalized assistance and a hospitable reception to all residents and guests.
- Design and execute a resident milestone recognition program, celebrating personal events to foster community spirit and connection.
- Work in concert with the property management team to devise and implement tenant engagement and retention strategies, including the organization of community events that enrich the residential experience.
- Actively monitor and address online reviews and feedback, using insights to enhance service quality and resolve concerns swiftly.
- Regularly conduct tenant satisfaction surveys to capture feedback and identify opportunities for service enhancements or new amenities.
- Maintain meticulous records of tenant interactions, preferences, and feedback, enabling personalized service and recognition of key tenant milestones.

**Qualifications**:

- Proven experience in customer service, hospitality, or related fields.
- Strong digital literacy, with experience in social media management and content creation.
- Excellent interpersonal and communication skills, with a flair for building relationships.
- Creative thinker with a proactive approach to problem-solving and community building.
- Organizational skills with the ability to manage multiple tasks and projects simultaneously.

**What We Offer**:

- A unique opportunity to blend customer service excellence with community engagement.
- The chance to be part of a forward-thinking team committed to creating an exceptional living environment.
- A platform to showcase your barista talents and contribute to the happiness and retention of our valued tenants and customers.
- Competitive compensation and opportunities for professional development.

**Job Type**: Part-time

Pay: $19.00 - $23.00 per hour

Expected hours: 24 per week

**Benefits**:

- On-the-job training

Experience level:

- 3 years

Shift:

- 12 hour shift
- Day shift
- Morning shift

Weekly day range:

- Every weekend
- Weekends only

Work setting:

- In-person
- Office

Ability to Relocate:

- Charlestown, MA 02129: Relocate before starting work (required)

Work Location: In person