Patient Support Specialist
3 weeks ago
Overview:
**This role will require a minimum of 3 months in-office with an opportunity for Remote/Hybrid transition after**
Key Responsibilities:
Meet with patients in the clinical setting to provide support
Assist patients in overcoming barriers during onboarding
Troubleshoot IT and medical device issues over the phone & in person
Navigate Electronic Medical Records (EMR) efficiently
Engage with patients daily in person and via phone/text message
Utilize FitPeo software for patient onboarding and documentation
Review patient demographics in Google Sheets/Google Docs
Receive inbound and make outbound phone calls
Maintain HIPAA compliance
Multitask between multiple software systems and EMRs
Educate patients about chronic conditions and available resources
Interpret healthcare data and ICD-10 codes
Identify, acknowledge, and advocate for patient needs
Organize, plan, and prioritize work to meet deadlines
Participate in quarterly quality assurance and performance reviews
Conduct some remote work; daily local travel within Grand Prairie, TX
Qualifications:
Healthcare background highly preferred
Information Technology (IT) background is a plus
Sales or Network Marketing background highly preferred
Customer service background required
Medical knowledge required
Comfortable speaking directly with doctors and medical providers
Excellent communication skills (written and oral)
Ability to work locally in Grand Prairie, TX and remotely as needed
Must thrive in a fast-paced environment
Confident, organized, and possesses strong time management skills
Critical thinking, problem-solving, and adaptability
Reliable Transportation
Timely, well-organized, and adaptable to change
Honest, reliable, and a self-starter
Excellent people skills and communication skills
Critical thinking and problem-solving abilities
Coachable and teachable
Navigate Android and iOS cellular devices easily
FitPeo is an equal opportunity employer.
Pay: From $15.00 per hour
**Benefits**:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Charlotte, NC 28208: Relocate before starting work (required)
Work Location: Hybrid remote in Charlotte, NC 28208
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