Patient Support Specialist

3 weeks ago


Charlotte, United States FitPeo Full time

Overview:
**This role will require a minimum of 3 months in-office with an opportunity for Remote/Hybrid transition after**

Key Responsibilities:
Meet with patients in the clinical setting to provide support

Assist patients in overcoming barriers during onboarding

Troubleshoot IT and medical device issues over the phone & in person

Navigate Electronic Medical Records (EMR) efficiently

Engage with patients daily in person and via phone/text message

Utilize FitPeo software for patient onboarding and documentation

Review patient demographics in Google Sheets/Google Docs

Receive inbound and make outbound phone calls

Maintain HIPAA compliance

Multitask between multiple software systems and EMRs

Educate patients about chronic conditions and available resources

Interpret healthcare data and ICD-10 codes

Identify, acknowledge, and advocate for patient needs

Organize, plan, and prioritize work to meet deadlines

Participate in quarterly quality assurance and performance reviews

Conduct some remote work; daily local travel within Grand Prairie, TX

Qualifications:
Healthcare background highly preferred

Information Technology (IT) background is a plus

Sales or Network Marketing background highly preferred

Customer service background required

Medical knowledge required

Comfortable speaking directly with doctors and medical providers

Excellent communication skills (written and oral)

Ability to work locally in Grand Prairie, TX and remotely as needed

Must thrive in a fast-paced environment

Confident, organized, and possesses strong time management skills

Critical thinking, problem-solving, and adaptability

Reliable Transportation

Timely, well-organized, and adaptable to change

Honest, reliable, and a self-starter

Excellent people skills and communication skills

Critical thinking and problem-solving abilities

Coachable and teachable

Navigate Android and iOS cellular devices easily

FitPeo is an equal opportunity employer.

Pay: From $15.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Charlotte, NC 28208: Relocate before starting work (required)

Work Location: Hybrid remote in Charlotte, NC 28208



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