Patient Access Manager

5 days ago

Cypress, United States HCA Houston Healthcare North Cypress Full time

This position is incentive eligible.

**Introduction**:
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family Jump-start your career as a Patient Access Manager today with HCA Houston Healthcare North Cypress.

**Benefits**:
HCA Houston Healthcare North Cypress, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

**Job Summary and Qualifications**:
As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

What you will do in this role:

- Perform patient registration function when needed to ensure wait times are kept to a minimum
- Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
- Ensure QA on registrations for all areas of Registration
- Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
- Follow-up on patient complaints promptly
- Work closely and professionally with outside agencies on special projects developed by the corporate office
- Review the quality of patient registration documents on a daily basis
- Complete monthly reports for the Director
- Responsible for Dept. Operations Report, FTEs and Operating budgets
- Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
- Maintain a clean MPI on Meditech and work closely with HIM on a daily basis
- Maintain QA statistics and reports

What you should have for this role:

- Bachelor’s Degree in Business or related field required.
- Minimum three years’ experience in related area with two of these years being healthcare management experience OR completion of the Parallon Manager Trainee Program.

**Parallon** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race,

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