Technical Service Representative

3 weeks ago


Baltimore, United States Tnemec Full time

Regional Technical Service Representative (TSR) - provides product support to internal Tnemec personnel as well as outside customers, agency representatives, and their staff.

**Duties and Responsibilities**
- Perform tasks as assigned by the Technical Service Manager such as:

- Field work including:

- Job start-up support
- Product complaint investigation
- Failure analysis sample collection
- Sample-chip analysis
- New product demonstrations
- Other field work deemed necessary
- Product support via written correspondence including:

- Technical Service Preliminary Research Summary
- Reports on generic analysis and overcoat analysis
- Product failure analysis
- Field trip reports
- Customer form letters
- Provide additional support for the training of:

- Customers
- Agency Representative new hires
- Technical Services new hires

Regional TSR must continue their education in the coatings industry to show advancement towards a mastery in the following categories:
Equipment Maintenance

Documentation

Rental Execution

**Qualifications**:
**Knowledge, Experience, Education, and Training**
- High school diploma or equivalent
- AMPP CIP Certification
- Valid driver’s license with no restrictions
- Ability to obtain DOT drug card
- Ability to drive pickup truck and trailer
- Must work around Industrial Chemicals, Solvents, Paints, Isocyanates in an Industrial environment and can lift ~100 lbs as needed.
- Ability to work weekend overtime is required. This position will include working non-standard hours to support customer schedules
- Ability to work at heights

**Hazardous, Safety, and Environmental Factors**

All associates will receive an extensive level of training in hazardous and safety precautions and procedures relevant to their positions and locations.



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