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Contact Representative

4 months ago

Baltimore, United States US Social Security Administration Full time

**Duties**:

- This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available.
- Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.

**Requirements**:
**Conditions of Employment**:

- U.S. Citizenship required
- Fingerprinting and background and/or security investigation may be required
- Job offers are contingent on fingerprinting and background / security investigation results
- Selectees may be required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement
- Must pass Competency Assessment Interview Process (CAIP) interview.
- Selectees are required to complete a 11-13 week technical training class.
- Selectees will be required to attend and successfully complete, formal technical training onsite at a designated SSA facility.

**Qualifications**:

- All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:
**GS-6**:One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples of specialized experience include: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; **AND** (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). **Please include examples of your experience within your resume for each position held.**

**Note**:Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
- **SELECTIVE PLACEMENT FACTOR**

**COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW**:

- Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.
- **BILINGUAL CERTIFICATION INTERVIEW**: Applicants must have the ability to fluently speak and understand both English and Spanish. Applicants will be required to pass an interview designed to assess possession of this ability.

**Education**:
**GS-5**: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).

**GS-6/7**: Substitution of education is not applicable at these grade levels.

**COMBINING EDUCATION AND EXPERIENCE**:Experience and education as described above may be combined to meet the minimum qualification requirements.

**GS-5**:Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.

**Note**:Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)

**Additional information**:
This position is located in the Philadelphia Tele-Service Center at 300 Spring Garden Street, Philadelphia, PA 19123.
This position is located in the Baltimore Tele-Service Center at 6100 Wabash Avenue in Baltimore, MD 21215.

**This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. **Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed**. Applications may be gathered from additional recruitment sources.**

This is a bargaining unit position represented by the American Federation of Government Employees.

**Pay Tables by Location can be found here**:General Schedule (opm.gov**

**NOTE**: Telework may be available in accordance with agency policy. This IS **NOT **a virtual position.
- Bene