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Customer Success Specialist

3 months ago


Brooklyn, United States Epay World LLC Full time

Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success Specialist.

**Responsibilities**:

- Develop and maintain a strong knowledge of company products and services.
- Identify opportunities and persuade customers to stay on boarding.
- Communicate and explain the benefits of the products and services.
- Update and ensure the accuracy of customers' policy and information.
- Drive revenue and customer satisfaction from gathering feedback.
- Answer phone calls and respond stakeholders with the most updated information.
- Provide first call resolution to customers and ensure customer satisfaction.
- Build positive relationships with valuable agents and partners.
- Upsale.

**Requirements**:

- Strong communication skills, both written and oral.
- Confident talking to a diverse group of people.
- Capable to work independently and multitasking.
- Must be enthusiastic and energetic.
- Bilingual in English and Chinese Mandarin, fluent.

**Salary**: $16-20/h
Brooklyn Branch: 132 32nd Street Suite # 107, Brooklyn, NY 11232

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Language**:

- Mandarin (preferred)

Ability to Relocate:

- Brooklyn, NY 11232: Relocate before starting work (required)

Work Location: In person