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Customer Success Specialist
3 months ago
Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Customer Success Specialist.
**Responsibilities**:
- Develop and maintain a strong knowledge of company products and services.
- Identify opportunities and persuade customers to stay on boarding.
- Communicate and explain the benefits of the products and services.
- Update and ensure the accuracy of customers' policy and information.
- Drive revenue and customer satisfaction from gathering feedback.
- Answer phone calls and respond stakeholders with the most updated information.
- Provide first call resolution to customers and ensure customer satisfaction.
- Build positive relationships with valuable agents and partners.
- Upsale.
**Requirements**:
- Strong communication skills, both written and oral.
- Confident talking to a diverse group of people.
- Capable to work independently and multitasking.
- Must be enthusiastic and energetic.
- Bilingual in English and Chinese Mandarin, fluent.
**Salary**: $16-20/h
Brooklyn Branch: 132 32nd Street Suite # 107, Brooklyn, NY 11232
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Language**:
- Mandarin (preferred)
Ability to Relocate:
- Brooklyn, NY 11232: Relocate before starting work (required)
Work Location: In person