Dunkin Donuts Shift Leader

**Summary**:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute
operational Brand standards and deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include

Team Environment
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food
safety and sanitation guidelines; comply with local and state laws

Profitability
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards

This Dunkin'/Baskin restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC.

The Dunkin'/Baskin trademarks, logos and designs are trademarks of DD IP Holder, LLC and BR IP Holder, LLC Used under license.
Skills/Qualifications
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred