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Outbound Call Specialist

3 months ago

Laurel, United States ARSRescue Rooter Full time

Responsibilities:

- Conduct outbound calls to existing and potential customers
- Use sales techniques to persuade customers and schedule appointment
- Maintain a high level of product knowledge to effectively communicate with customers
- Utilize Salesforce or other CRM software to track and document customer interactions
- Provide excellent customer service and address any customer concerns or questions
- Follow up with customers to ensure satisfaction and encourage repeat business

**Requirements**:

- Fluent in English, both written and verbal
- Previous experience in appointment setting or telemarketing is preferred
- Excellent communication skills, including the ability to actively listen and articulate information clearly and effectively
- Proficient in using computer software and CRM systems, such as Salesforce, for data entry and tracking purposes
- Bilingual in Spanish is a plus
- Comfortable making warm calls to potential customers

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Pay: $20.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 2 years

Work setting:

- In-person
- Office

**Experience**:

- Outbound calling: 2 years (required)

Work Location: In person