HRms Functional Support Analyst

3 weeks ago

Hampton, United States CMT Services Inc Full time

**Job Summary**:
**Essential Job Functions**:
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
- Provide daily user support and troubleshooting of issues.
- Functional liaison with technical team for issues or enhancements needing IT support. Including working with users to provide applicable functional specifications and system testing of IT fixes and enhancements.
- Assist users with utilizing additional delivered functionality.
- Assist with leading requirement analysis sessions to gather key business objectives.
- Provide power user support in creation of advanced reports for team shared use.
- Assist functional users in performing configuration changes, testing, training and business process documentation as needed.
- Provide continuous mentoring and knowledge transfer to functional users.
- Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
- Responsible for maintaining a general awareness of HRT’s EMS
- Responsible for handling all related job responsibilities in accordance with HRT’s Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
- Perform other functional analyst support duties as needed.

**Required Knowledge, Abilities and Skills essential to Job Functions**:

- Proven experience as HRMS Functional Support analyst in the implementation of a HRMS ERP systems.
- Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following HRMS core modules: Workforce Management, Benefits Admin, Payroll, Recruiting or Absence Management.
- Experience with configuring Workflow approvals.
- Must be able to QA test development work and work with the technical development team to ensure customer requirements are met.
- Advanced knowledge of HR business practices, workflow analysis, business systems design, and process re-engineering.
- Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc.
- Accountable and strong rapport with technical counterpart and user community.
- Willing to provide leadership in the development of functional skills in others through active knowledge sharing.
- Technical proficiency in developing user reports with HRMS ERP systems.
- Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data.
- Demonstrated ability to handle multiple priorities effectively and efficiently.
- Demonstrated skill in verbal and written communications.
- Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills.
- Demonstrated commitment to and understanding of best practices in quality customer service.

**Required Software Knowledge and Skills essential to Job Functions**:
Advanced knowledge of MS Office products (with particular emphasis on Excel, Project, and Visio (or other flowcharting software)).

**Qualifications**:

- BA/BS degree in Business Administration or Management Information Systems.
- 6+ years of proven ERP system implementation/upgrade experience.
- 2+ full HRMS Software Development Life Cycle (SDLC) implementations.
- Experience as an HRMS Functional Lead in 2+ implementation and/or upgrade projects.

**Nice to Have**:

- Experience working with a Transit agency.
- Public sector experience.

**Licenses or Certificates**:

- Virginia Driver’s License

**Special Requirements**:

- This position is classified as essential personnel.

**FLSA Status**:

- Exempt

**Physical Demands**:

- Work requires high-speed operation of keyboard devices and lifting/transferring computer equipment.

**Unusual Demands**:

- Work involves meeting multiple demands on a timely basis.

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