External Regional Investigator

2 weeks ago

Upper Marlboro, United States Nordstrom Inc Full time

The purpose of the Supply Chain Regional External Investigator role is to oversee and execute Organized Retail Crime strategies for our Supply Chain Network. The Regional Investigator will peruse high impact cases that negatively affect shrink and Nordstrom’s ability to deliver on their commitments of Fashion Authority, Service and Experience and Brand to our customers. Additionally, this individual will be responsible for pursuing all field investigative matters of customer, seller and vendor fraud leveraging various data points and analytics across the enterprise to identify Organized Retail Crime activity, investigating accordingly. The Regional Investigator will be responsible for developing strong ORC cases with Nordstrom AP Leaders, other Supply Chain locations and Federal, State and Local Law Enforcement. The Regional External Investigator will be a key member of the Nordstrom Asset Protection team.

**A day in the life**
- Ensure the protection of Nordstrom physical assets and buildings and increase profitability by leading external loss protection programs, resolving theft and reducing shrink for dedicated region
- Support development and implementation of a companywide AP Supply Chain investigative programs related to external theft activity
- Cultivate and maintain positive field-based relationships with Law Enforcement at local, state, and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute offenders
- Conduct and support investigations into individuals associated with ORC groups and activities. This includes high-level field & fence investigations, case development and resolution
- Conduct static and mobile surveillance.
- Ensure all prosecution/referral of local theft and fraud investigations are completed to the highest possible level and when necessary, represent Nordstrom in court and legal proceedings
- Develop Fraud models/strategies to mitigate fraud/loss while minimizing customer and operation impacts
- Stay current on industry practices and issues, assessing and communicating their potential impact on the business
- Activate data driven risk-based thinking to conduct assessments and support decision-making to proactively mitigate or reduce identified exposures
- Develop detailed investigative plans to help bring cases to resolution at the appropriate scope and pace
- Build and foster relationships with Legal, Regional Asset Protection Managers, Supply Chain Asset Protection, Human Resources, Stores teams and various internal partners as required
- Responsible for working with General Managers and Asset Protection and supply chain employees to identify ORC and external theft opportunities, recommend resolutions, and create action plans to eliminate those opportunities within Supply Chain using reporting tools. e.g.,Case management, Exception Reporting tool, CCTV, ORC & Safety reporting, BOLOs from market ORC associations and OSINT.
- Identify, access, prioritize, and manage theft and fraud incidents balancing impact on Service Experience, Brand, Fashion Authority and Shrink
- Identify criminal activity by leveraging information from internal reporting, data analysis, AP reported incidents and retail theft trends
- Generate and update appropriate reporting methods and mechanisms to maximize efficiencies and external theft best practices across the enterprise
- Manage multiple investigations simultaneously and prioritize team resources accordingly
- Demonstrate leadership through partnering with Store, Distribution and Headquarters teams on theft and fraud related issues educating, coaching and training managers and employees on laws, best practices and internal procedures

**FUNCTIONAL COMPETENCIES**:

- Self-Motivated, Strong Bias for Action, ability to multitask and organize time and resources for effective workload management.
- Work independently with mínimal supervision prioritizing workload off of company tenants and impact to business.
- Ability to handle complex investigations involving sensitive and confidential information with discretion and trust.
- Represent Nordstrom at ORC conferences and meetings and testify in court.
- Clear and effective written and verbal communication and strong interpersonal skills

**You’ve** got this if**
- Bachelor’s degree in related field preferred or demonstrated experience required
- Experience Managing Multiple Internal and External Stakeholder Relationships
- 5+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience
- Meet any state or local licensure and/or other legal requirements related to the position
- Strategic, operational, and interpersonal skills demonstrating broad expertise in Loss Prevention, multi-unit management, Organized Retail Crime and Fraud
- Demonstrated ability to lead effective shrink strategy related to Investigations
- Demonstrated expertise in consulting and influencing to drive business outcomes though Store, Distrib

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