Unified Communications Analyst

3 weeks ago


Los Angeles, United States UCLA Full time

**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

**Qualifications**
- One year Experience working in one or more of the following fields: unified communications, information technology or network operations, or related field. (required)
- Three or more years Experience working in one or more of the following fields: unified communications, information technology or network operations. (preferred)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Ability to handle all aspects of telephony orders, from understanding customer needs to writing, processing, and provisioning orders efficiently. (required)
- Familiarity with the best practices and compliance requirements related to security and privacy within unified communications. (required)
- Proficiency in identifying and resolving technical issues within unified communications systems, ensuring mínimal downtime and maintaining system performance. (required)
- Understand the specifics of cell phone service provisioning, including carrier options, plan management, and integration with unified communications strategies. (required)
- Strong written and verbal communication skills. Able to communicate ideas clearly. (required)
- Able to develop positive working relationships and a strong rapport with team members and stakeholders. (required)
- Strong organizational skills and is able to prioritize project needs. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. (required)
- Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (required)
- Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Thinks creatively and is able to work with agility in a fast-paced environment. (required)

**Special Conditions for Employment**
- This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).

The anticipated pay range for this position is $90,750 - $103,895, annually; salary is dependent upon the skills and experience of the selected finalist.
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

**Schedule**

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
- **Union/Policy Covered**

99-Policy Covered
- **Complete Position Description**

Apply

**Campus Requisition #**:
1710

**UC Payroll Title**:
COMM AND NETWORK TCHL ANL 2

**Department**:
IT SERVICES

**Appointment Type**:
2 - Staff: Career

**Budgeted Pay Scale**:
$90,750 - $103,895, annually
- **Full Salary Range**:
USD $31.03/Hr. - USD $65.90/Hr.

**Remote/Hybrid Eligibility**:
Yes

**Department Location**:
10920 Wilshire Blvd

**Total Openings**:
2

**Full or Part Time**:
Full Time



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