Claims Adjuster Ii

4 weeks ago

Bethesda, United States Marriott International, Inc Full time

**Additional Information** Adjuster II

**Job Number** 23219438

**Job Category** Finance & Accounting

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management
**JOB SUMMARY**

A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability.

**SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS**

Scope
- Manage 100-150 casualty claims on assignment.
- Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Unit Manager.

Expected Contributions
- Investigate claims promptly - taking statements as necessary - to determine liability/compensability.
- Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.
- Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
- Complete and monitor timely WC payments/state filings.
- Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.
- Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy.
- Evaluate claims for potential third party or subrogation recovery.
- Participate in the Service Call Program and complete required Service Call reports detailing current case status.

Other
- Actively participate in regularly scheduled unit meetings and department meetings.
- Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
- Effectively utilize the Valley Oaks System (iVOS) to manage all claims electronically.
- Enter action plan notes/website notes into iVOS.
- Participate in activities that foster teamwork and continuous quality improvement.

**CANDIDATE PROFILE**

**Experience**
- Minimum of 18 months claims adjusting experience.

**Knowledge and Skills**
- Effective reasoning, analysis and decision making skills.
- Effective influence skills.
- Strong negotiation skills.
- Strong organization skills.
- Strong hospitality skills.
- Demonstrate strong leadership abilities.
- Ability to prioritize work.
- Ability to meet deadlines and follow up in a timely manner.
- Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
- Good investigation skills.
- Basic knowledge of claims process.
- Strong computer skills.
- Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit.
- Possess a willingness to accept and respond positively to constructive criticism.
- Present oneself with a positive, professional demeanor.
- Communicate often with supervisor keeping him/her informed.
- Show dependability.

**Education or Certification**
- High School Diploma or GED preferred.
- Two or four year degree from an accredited college/business/technical school preferred.
- Applicable industry licensing.
- Associate in Claims or Associate in Risk Management preferred.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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