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Customer Service Representative

4 months ago

Madison, United States Auxiant Full time

Be part of a growing and prospering company as a Customer Service Representive for our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

**Job Summary**:

- Handle incoming and outgoing phone calls from providers and members.
- Handle incoming live chats via the website from providers and members.

**Essential Functions**:

- Assist with enrollee phone and live chat questions regarding claim status and benefits

**Nonessential Functions**:

- Other duties as assigned or appropriate

**Education/Qualifications**:

- Excellent phone skills/etiquette
- Qiclink experience
- Previous call center experience preferred
- Excellent verbal and written communication skills
- Proven experience in a professional office environment
- Proven customer service experience required
- Medical insurance background preferred
- High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Pay: From $1.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person