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Ford Automotive Service Writer

3 months ago

Alvin, United States Ron Carter Ford Full time

**Ford Automotive Service Writer / Advisor**

**Job description**

**Join ZT Automotive: Drive Your Career Forward**

Are you dependable, motivated, and ready to rev up your career? **Ron Carter Ford **is searching for a skilled **Service Advisor / Writer** to join our team. As a trusted automotive dealership and service center specializing in **Ford** vehicles, we're dedicated to providing top-notch automotive solutions and unparalleled customer service. With a reputation for excellence, integrity, and continuous improvement, we've solidified our position as an industry leader.

At ZT Automotive, we're not just selling or servicing vehicles - we're propelling careers forward. Since our inception in 2015, we've expanded our footprint across Texas, Florida, Georgia, and Alabama, representing premier brands like Ford, Toyota, BMW, Chevrolet, and Mazda, and setting the standard for automotive excellence.

**Responsibilities**
- Greet customers and scheduling service appointments
- Document customers’ concerns and comments.
- Write service orders and descriptions of problems and repairs
- Translate customers’ repair problems into standard repair terminology
- Explain repairs to customers and review service history
- Test-drive vehicles to confirm service repairs.
- Provide accurate estimates of the cost and time needed for repairs.
- Handle customer complaints making sure to keep our customers satisfied.
- Coordinate parts ordering and follow up appointment with customers.
- Provide the highest levels of customer service to retain dealership clientele.

**Qualifications**
- Service advisor/writer experience required
- Valid driver's license and clean driving record
- CDK experience helpful.
- Professional appearance and attitude required
- Ability to multitask and stay focused in a fast-paced environment
- Must have valid driver’s license

Pay: $40,000.00 - $110,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- 10 hour shift
- 8 hour shift
- Rotating shift

Application Question(s):

- Do you have a valid driver's license with a clean driving background?

Work Location: In person

Pay: $45,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- 8 hour shift

Work Location: In person