Customer Associate Pinnacle Peak

3 weeks ago

Scottsdale, United States Ewing Outdoor Supply Full time

Full Job Description

**Responsibilities**:

- Go the extra mile to engage customers
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with your team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Deliver a wide variety of items to different addresses and through different routes
- Follow routes and time schedule
- Load, unload, prepare, inspect and operate a delivery vehicle
- Ask for feedback on provided services and resolve clients’ complaints
- Inform customers about new products and services
- Follow DOT regulations and safety standards

**Requirements**:

- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Basic math skills
- Be able to lift 50-70 pounds
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Valid professional driver’s license
- Excellent organizational and time management skills
- Good driving record with no traffic violations

**Bonus Points for the Following**
- Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
- Knowledge of inventory stocking procedures

**Benefits**
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Profit Sharing

We have the **4 C’s** that make your job a career

**Career Development
- **To invest in your personal and professional growth, we offer a variety of training resources.

**Compensation
- **We offer competitive market wages, great benefits, PTO & bonus potential

**Culture
- **We are family-owned, which gives us a unique culture, and we have fun with everything we do

**Care-** We care about all our employees because we would not be where we are now (creeping up on 100 years) if it weren’t for you

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