Commercial Services Specialist Ii

1 month ago

Elkridge, United States Cox Automotive Full time

This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. The Commercial Services Specialist II demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally. You will be the point person for our redemptions office and assisting our clients customers in getting their vehicles/personal property back.

**PRIMARY DUTIES/KEY RESPONSIBILITES:
- Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
- Be the point person at our redemptions office to assist with any complaints and provide a smooth process or them to pickup their vehicle/personal property
- Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria.
- Building positive relationships with clients, the specialist examines vehicles in the sales lineup, coordinates transportation, and reviews Condition Reports to capture required announcements.
- Educating clients on auction processes and complementary company products, upselling Manheim/CAI services based on client needs, generating file jackets for client audits and coordinating redemptions with consumers.
- Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators and various stakeholders.
- Assists with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary. Develops a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
- In coordination with national account representative, follows account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
- Monitors vehicle sales processes and liaise with auctioneers in lane, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation to include both initial runs and re-runs on sale day.
- Examines vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
- Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.
- Works with other Manheim departments regarding post-sale activities, AR, and on other matters.
- Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation.
- Serves as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.
- Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
- Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

**Qualifications**:
**Minimum
- **
- High School Diploma/GED and 3 years' experience in a related field.
- OR 5 years' experience in a related field
- Strong verbal and written skills required.
- Ability to build strong business relationships required.
- Problem solving and de-escalation skills required.
- Strong organizational skills required.
- Vision abilities required include close, distance and depth perception.
- Bending and light lifting 10 lbs. or less required. Sitting and standing for extended periods of time.

**Preferred
- **
- Bachelor's degree in a related discipline preferred.
- Strong knowledge of Salesforce, AS400, Workbench and Excel preferred. Previous experience as a Commercial Services Specialist preferred

USD 19.13 - 28.65 per hour

**Compensation**:
**Benefits**:
Employees are eligible to receive a minimum of sixteen

  • Commercial Services Specialist II

    3 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary...

  • Commercial Services Specialist II

    2 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary...

  • Commercial Services Specialist II

    3 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary...

  • Commercial Services Specialist II

    2 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary...

  • Procurement Specialist II

    2 weeks ago

    Elkridge, United States Allegis Global Solutions Full time

    Job Description Make sure to apply with all the requested information, as laid out in the job overview below.The Procurement Specialist II is responsible for the operational support of our procurement program teams driving value to our clients through transaction and sourcing processes and working towards delivering our clients with visibility and insight...

  • Marketing Specialist Ii

    2 weeks ago

    Elkridge, United States Cox Automotive Full time

    Taking a client centric approach, the **Marketing Specialist II **develops strategy and coordinates execution at assigned Manheim locations and partners with the Senior Manager, Marketing or Manager, Marketing and auction leadership to meet the goals of both the auctions and our clients. This role manages multiple initiatives and works in alignment with the...

  • Marketing Specialist II

    2 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Job Description Taking a client centric approach, the Marketing Specialist II develops strategy and coordinates execution at assigned Manheim locations and partners with the Senior Manager, Marketing or Manager, Marketing and auction leadership to meet the goals of both the auctions and our clients. This role manages multiple initiatives and works...

  • Marketing Specialist II

    2 weeks ago

    Elkridge, United States Cox Enterprises Full time

    Job Description Taking a client centric approach, the Marketing Specialist II develops strategy and coordinates execution at assigned Manheim locations and partners with the Senior Manager, Marketing or Manager, Marketing and auction leadership to meet the goals of both the auctions and our clients. This role manages multiple initiatives and works...

  • Clinical Pharmacist II

    2 months ago

    Elkridge, United States Primo Pharmacy Services, LLC Full time

    Job DescriptionJob DescriptionWe are looking for a Clinical Pharmacist II - Psych RPh to join our team! A hybrid (onsite/home) position. Work regular business hours, Mon-Fri and get your weekends back!!!Required Qualifications:1) Minimum of three (3) years of experience in supporting formulary, PA, benefits design and clinical information.Pharm.D...

  • Clinical Pharmacist II

    2 weeks ago

    Elkridge, United States Primo Pharmacy Services, LLC Full time

    Job DescriptionJob DescriptionWe are looking for a Clinical Pharmacist II - Psych RPh to join our team! A hybrid (onsite/home) position. Work regular business hours, Mon-Fri and get your weekends back!!!Required Qualifications:1) Minimum of three (3) years of experience in supporting formulary, PA, benefits design and clinical information.Pharm.D...

  • Commercial Door Installation Technician

    1 month ago

    Elkridge, United States Bunting Door & Hardware Co., Inc. Full time

    Responsible for installation and service of commercial doors, frames, and hardware for customers in the Baltimore, Washington and Northern Virginia area. Requirements Required Skills/ Abilities: . - Ability to handle basic hand and power tools. - Fam Technician, Door, Installation, Commercial, Manufacturing

  • Vehicle Operations Logistics Specialist II

    2 weeks ago

    Elkridge, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $17.45 - $26.11/hour. The hourly base rate may vary within...

  • Branch Manager II

    3 weeks ago

    Elkridge, United States Hearth & Home Technologies Full time

    Branch Manager II Service&InstallationElkridge,Maryland Apply Description Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest...

  • Branch Manager II

    2 weeks ago

    Elkridge, United States Society of Exploration Geophysicists Full time

    Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is...

  • Branch Manager II

    1 month ago

    Elkridge, United States Hearth & Home Technologies Careers Full time

    Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the worlds largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a...

  • Branch Manager II

    2 weeks ago

    Elkridge, United States Hearth & Home Technologies Careers Full time

    Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company....

  • Branch Manager II

    2 weeks ago

    Elkridge, United States Hearth & Home Technologies Full time

    Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside...

  • Branch Manager II

    2 weeks ago

    Elkridge, United States Hearth & Home Technologies Full time

    Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the worlds largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a...

  • Branch Manager II

    1 week ago

    Elkridge, United States Hearth & Home Technologies Full time

    Description Fireside Hearth and Home (FHH) is looking to add a Branch Manager II in Elkridge MD. Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company....

  • Commercial Door Installation Technician

    2 weeks ago

    Elkridge, United States BUNTING DOOR & HARDWARE CO. INC. Full time

    Job DescriptionJob DescriptionDescription:DescriptionLoktek LLC is hiring for a Commercial Door Installation Technician. While experience is preferred, we will train the right candidate. This is a career opportunity for individuals interested in helping create a safer, more secure atmosphere where individuals live, work, and play.Benefits include competitive...