Sales Support Specialist

2 weeks ago


Blue Mounds, United States Dairyfood USA, Inc. Full time

Dairyfood USA, Inc., a market leader in specialty cheese production for over 65 years, is currently seeking a Sales Support Specialist. This position contributes to organizational success by building and maintaining a strong relationships with customers and prospective customers. In addition to responding to inbound customer inquiries, you will spend time managing accounts, processing orders, providing high-quality customer service, facilitating troubleshooting, and managing sales leads.

You will also be responsible for helping develop our strategic ICP (ideal customer profile) target list and uncover new sales opportunities. As we build out our CRM system, you will help ensure that we have high data hygiene and an accurate pipeline of accounts to facilitate our growth.

**Primary Job Functions**:

- Assists customers with any issues or concerns they have regarding their products (example: delivery dates, price variances, order discrepancies, etc.) and solve or elevate appropriately
- Assist with broker management: commission reports, maintain contracts, contacts, and customer information
- Update customer portals, vendor websites, EDI system, 1SYNC & Logistics systems with product information
- Responsible for answering in-bound sales calls and effectively understanding their needs and our capabilities to increase sales
- Develop in-depth ICP (ideal customer profile) target lists for new sales opportunities
- Help create and maintain the CRM database and ensure data integrity
- Responsible for internal sales & pricing reporting, KPI updates and pipeline reporting

**Basic Qualifications**:

- Associate’s degree in Business Administration or a related field.
- 2-4 years of sales/customer support experience

**Knowledge, Skills and Abilities**:

- Ability to develop strong relationships with internal and external customers where tact may be required to maintain continuing harmonious relationships
- Strong ability with Excel to update and create reports
- Experience with a cloud based CRM (Salesforce, Sage, Microsoft Dynamic, etc. )
- High energy level with ability to take initiative with limited direction
- Must possess excellent verbal and written communication skills

Pay: $28.85 - $33.65 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off

Compensation package:

- Signing bonus

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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