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Physician Liaison Representative
4 months ago
Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care. Non-acute care is offered through various affiliates.
This position will support our New York Region of Nuvance Health
**Summary**:
Under the direction of the Physician Outreach Manager, this position supports the business development needs of Nuvance Health. The Liaison is responsible for the coordination and implementation of an effective sales and referral program for sales and referral programs to achieve volume/revenue goals for Nuvance Health and related affiliates. Participate in the implementation of short and long-term initiatives relating to activities to achieve service line objectives, retention of existing business and development of new business. Under the guidance of the Manager, responsible for identifying and reporting issues or concerns related to the medical staff and referring physicians; providing education to physicians regarding new services/programs/physicians; improving communication between providers; and resolving issues.
**Responsibilities**:
1. Under the guidance of the Manager, collaborate with Physicians and Service Line management to ensure that goals and objectives are implemented and achieved. Promotes the image and service of the organization through sales/marketing functions. Research potential opportunities and trends and communicates to Manager. May participate with Manager in establishing service directions accordingly.
2. Under the guidance of the Manager, calls on targeted offices based on prioritization and call planning; conducts pre-call planning for office visits to define objectives, plan discovery questions, anticipate objections and prepare an effective approach; close call with action plan.
3. Visits targeted physician offices for assigned geography across the Nuvance Health region. Meets with Key staff including Office Manager, Nurse Manager, schedulers, and Providers as needed to build rapport with offices, address issues and resolve concerns. Embraces and demonstrates exceptional customer service skills and philosophy. Serves as an expert for staff and physicians. Utilize Nuvance Health personnel when beneficial.
4. Works with Manager, Physician Liaison to analyze referral activity and trends. Collaborates with Manager in reviewing and resolving issues with declining referral sources and identify new potential referral sources. Troubleshoot customer service issues and inform of new services.
5. May collaborate with Manager in developing strategic communication plan relating to targeted physicians, services, and programs, including potential new brochures, website content, and advertising campaign when appropriate.
6. May assist in developing and distributing appropriate patient and referral source communications and collection, compilation and preparation of presentation and exhibit materials in support of outreach activities.
7. Coordinate/implement special projects and functions as requested.
8. Fulfills all compliance responsibilities related to the position.
9. Performs other duties as assigned.
**Education Skills Experience Required**:
Bachelor's degree or equivalent experience. 1-3 years of external field-based sales along with some program/project management experience is required. Experience in Medical setting, Hospital, or Healthcare related fields such as Pharma, Diagnostics, Devices, etc. is preferred.
**Minimum Experience**: three years Desired: Must have strong verbal and written communication skills, problem-solving aptitude, and be customer service focused; prior experience interacting with physicians, mid-level providers, and physician office staff preferred. Able to work independently and in a team setting, and able to multi task. Ability to always maintain patient confidentiality. Experience with financial and budgeting process preferred.
**Education Essential**:
- Bachelor's Level Degree
**Location**: Summit-100 Reserve Rd
**Work Type**: Full-Time
**Standard Hours**: 40.00
**FTE**: 1.000000
**Work Schedule**: Day 10
**Work Shift**: generally 8-430 but may have 7am or early evening meetings with medical staff and scheduled is flexed accordingly
**Org Unit**: 1810
**Department**: Sales And Physician Relations
**Exempt**: Yes
**Grade**: S10
**Salary Range**:
$31.2528 - $58.0482 Hourly, based off experience and internal equity
**Working conditions**:
**Essential**:
- Little or no manual skills / motor coord & finger dexterity
- Little or no potential for occupational risk
- Sedentary/light effort. May exert up to 10 lbs. force
- Generally pleasant working conditions.
EOE, including disability/vets.
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