Service Coordinator

2 weeks ago

Savage, United States Long Home Products Full time

Long Home Products a trusted name in the home improvement industry since 1945 is currently seeking a Service Coordinator to join our growing team in our Savage, MD office.

$18 - $20/hr

**Primary Purpose & Function**:
Deliver prompt, reliable service to our customers while embodying our Mission, Vision, and Values

Receives and processes payments by credit card or check directly from the customers or customer via the subcontractor or Service Technician

Completes 5 days and 1 day call out reminders of service while setting the expectation of the service for the customer

Answers questions and handles complaints from customers regarding final payment or service issue after 2 weeks of the original install

Informs Project Manager/Service Technician of any customer complaints regarding services provided for resolution

Keeps record of all conversations in the client racking system in a comprehensible way

Answers calls in a professional and timely manner to ensure customer satisfaction

Performs administrative support to the department as needed

Protects customer information and the organization's value by keeping information confidential

Perform other related duties as assigned

**Desired Skills/Experience**:
Attention to detail and ability to multi-task

High school diploma or equivalent.

6 to 12 months related experience in a customer service role

Ability to handle confidential and sensitive information with complete discretion and must be able to keep sensitive information completely confidential

Excellent data entry skills

Must possess a professional and friendly attitude and be able to develop a rapport with customers over the phone quickly

Ability to learn and use new software quickly

Excellent customer service skills

Basic math ability; add, subtract, multiply, and divide into all units of measurement.

**We Offer**:
Paid, professional training program and opportunities for career advancement

Medical, Dental, and Vision Insurance

Life Insurance

401(k) retirement savings plan

Paid holidays and vacation

IND123

Long Home Products are Equal Opportunity Employers and consider all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

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